How do I know my shaw box is working?

all_nor
Grasshopper

 

 

Labels (1)
4 Replies

-- which Shaw box: Shaw cable-modem Motorola/Pace/Arris/...

mdk
Grand Master

@all_nor -- which Shaw box:

  1. Shaw cable-modem
  2. Motorola/Pace/Arris/BlueCurve PVR
  3. Shaw phone adapter

For each, a normal condition is to have multiple green-lamps that are solidly on -- not blinking -- although one light may be blinking.

No lit-up lamps? You have a problem.

Non-green lamps? You have a problem.

Lamps that are blinking like a pianist's metronome is keeping time? The device is rebooting.

 

0 Kudos
Reply
Loading...

I think I need a new Shaw Box. My present Shaw Box is - M...

all_nor
Grasshopper

I think I need a new Shaw Box.

My present Shaw Box is - Motorola - DCT 700

The on light won't come on.

 

 

0 Kudos
Reply
Loading...

It could be the cable box or ac adapter that has failed,...

rstra
Grand Master

@all_nor It could be the cable box or ac adapter that has failed, you will need to call in or chat with Shaw to see how you go about getting it replaced.

0 Kudos
Reply
Loading...

-- where do you live?  Shaw has "retired" the DCT700 in s...

mdk
Grand Master

@all_nor -- where do you live?  Shaw has "retired" the DCT700 in several regions in BC & Alberta, and will be doing the same in more regions, in the Spring of 2022.  Contact Shaw, to get them to replace it, both "proactively" (to be ready when Shaw retires the box) and "reactively" (because it has failed).

Note: all the replacement boxes support HD (high definition), unlike the DCT700.  🙂

 

0 Kudos
Reply
Loading...
TALK TO US
Need more help?