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Re: Is free range broken? I get errors 101000.106000 and 3305

shaw-tony
Moderator
Moderator

Hey alozier,

I haven't seen any other reports of this issue. Are you only noticing this on your iPad or does it also happen on the web version of FreeRange TV? Are your iPad and the FreeRange TV app software the most updated versions?

Keep me posted,

Tony | Community Mod.

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Re: Is free range broken? I get errors 101000.106000 and 3305

alozier
Grasshopper

Web version is totally fine, as is my iPhone.

Tried uninstalling and reinstalling the iPad app, same issue. 
iPad iOS and Freerange app are both current version.
On a channel change it hangs for a few minutes, then the error.
If I close the channel first, then pick another channel it is fine.
thanks for the help.
Andrew
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Re: Is free range broken? I get errors 101000.106000 and 3305

shaw-tony
Moderator
Moderator

alozierHmm, that is very odd as it is working as expected on your iPhone but not the iPad. I will recommend reaching out to our technical support team members to see if they are able to refresh your account or submit a ticket to our engineers to review if there are any backend issues with your account.

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Same problem on my Samsung tablet.  It only has this erro...

Klaktin
Grasshopper

Same problem on my Samsung tablet.  It only has this error on this tablet at home on my Shaw wifi.  It works it I tether it to my phone or use Wi-Fi somewhere else. https://www.dropbox.com/s/ekzzx9668g9yy3w/IMG_20200331_150252.jpg?dl=0

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> how do I attach screenshots here? On your iPhone 6S, ho...

mdk
Legendary Grand Master

> how do I attach screenshots here?

On your iPhone 6S, hold-down the on/off button, and press the "home" button, to take a snapshot of your screen.

Then, open the "Photos" app on your iPhone to view the image.

As you are posting your "reply" in this thread, you will see:

Capture.JPG

Move the cursor to where in the input-area that you want to insert an image, and press that "camera" icon.

Then, select the image from your "Photos", and click "Done" to insert the image.

Finish composing your message, and click "Reply".

 

 

 

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Do you receive that error on all channels/programs? What...

shaw-valerie
Moderator
Moderator

@Klaktin Do you receive that error on all channels/programs? What troubleshooting steps have you already tried to resolve this issue? 

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