My Blue Curve TV has 4 technical issues

PickerDad
Grasshopper

My Blue Curve TV has 4 serious problems.  1 has been ongoing since I got the Blue Curve equipment.  One is recurring for the last 3-4 months and is getting steadily worse, and 2 occurred over the weekend.

  1.  For many months, I get recordings of every repeat of the same program, same episode.  I will have 2.=, 3, 4, ... to as many as 7 separate recordings of the exact same program.  If I don't keep deleting them, the recordings will fill to the maximum.
  2. For the last 3-4 months, I get random audio dropouts, where there will be no sound at all for several seconds.  It happens on live and recordings.  They have become increasingly frequent to where I can rarely get through an hour without a recurrence.
  3. Since this past weekend, the Guide is totally scrambled, with channels appearing out of order, with the wrong name or wrong number, many with no name at all.  It's impossible to program a recording or even know what's on some channels.
  4. I am now getting regular interruptions reporting it has lost connection with the host.
    I have to change channels or switch something else for it to recover.

For all of these problems I have tried endless restarts and also power-off reboots, with no effect at all.
Please service my system. I am Shaw user PickerDad.

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4 Replies

Hey ! Terribly sorry that this thread was missed! Please...

shaw-monica
Moderator
Moderator

Hey @PickerDad! Terribly sorry that this thread was missed! Please note, this platform is not closely monitored like our other platforms as it is mainly a peer-to-peer discussion thread.

I am sorry to hear that you have been having trouble with your cable services! With regard to the program guide, there were some troubles over the past couple of days that we have now sorted out. If you continue to experience these cable issues, I would recommend that you get in touch with our Support Specialists. They will be able to conduct further troubleshooting and help determine the next best step. At your earliest convenience, the team can be reached at https://www.shaw.ca/contact-us ( Hours of Operations )

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-- For many months, I get recordings of every repeat of t...

mdk
Grand Master

@PickerDad -- For many months, I get recordings of every repeat of the same program, same episode. 

Check the recording settings for that program. Do not select "record on all channels". Do not select "repeat" broadcasts.

Note that sometimes the TV stations provide information that an episode is "new" when the episode is a "repeat".  The information is provided to a company, and the Shaw "Guide" gets the information from that company.

 

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my shaw is a blank screen with a No signal showing on it....

JohnClark1
Grasshopper

my shaw is a blank screen with a No signal showing on it.  On the last 4 days of an election, I would view this as sabotage!  Is it down because some group ahead of me is getting a new fibre line?  something about what's going on, please?

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No signal indicates that the TV is on the wrong input, or...

rstra
Grand Master

@JohnClark1 No signal indicates that the TV is on the wrong input, or the cable box is powered off. 

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