I have an old Netflix account from years ago that I pay monthly directly from my bank account ($16.99). I signed into my Netflix account from our BlueSky and now Shaw is adding Netflix on my account with Shaw ($16.99/month). So now I am paying double. I spoke to a rep from Shaw and all she said was someone must have signed up for a Netflix account from our BlueSky. This did not happen. She left it with me to contact Netflix and I know for sure I only have one Netflix account (one login/user name with Netflix that has only been used in our BlueSky). Now I am lost and Shaw does not seem to want to help me. Help!
Call billing again and then yet again. We had the same happen and it took calling 3 times until a representative in billing said "This happens often, I will remove the charge and credit the last month's charge, is there anything else you need today?" Over the last few years we've heard that the norm is 3 calls to get most issues corrected so Good Luck, you have a couple calls to go 🙂