Netflix doesn't work when Wireless 4K (Xi6) is wired through a switch?

[Bestv8er]

Am curious to see if anyone else has had this issue... I have 2 Wireless 4K (Xi6) boxes... the wireless performance is decent (pixelation on channel changes but then a decent picture) and my Netflix streaming tests show 50-65 Mbps for throughput.

I have the ability to hard wire them but when I try that Netflix does not seem to want to connect. I have them hooked through a D-Link DGS 1100-24 Managed Switch that I have essentially dumbed down to a default config. The regular TV works fine when connected (seems to be snappier for channel changes and less pixelation on channel changes) but Netflix refuses to work. Any ideas?

[rstra]

Strange. Could you try hitting the A button and arrow over to “Reset Netflix”

[Bestv8er]

I tried that and Netflix gives me an error... code tvq-aui-4

[rstra · Accepted solution]

All I can suggest is to power cycle to box and BlueCurve modem and try again. Is Prime and YouTube working?

Maybe someone else has experienced this and can offer a suggestion.

[Bestv8er]

YouTube was working fine.... I let it try to login and error 3 times... then exited out of the Netflix sign-in attempt and when I went back it worked now... super weird. Thanks for your suggestions, they may have helped?? 🙂