Playback Error Messages

lamoco
Grasshopper

Three weeks now and our recorded programs  on MSNBC or PBS won’t play back.  We get code messages and announcements that the program is not available for playback at this time.  Shaw has been dealing with it attributing the problem to Comcast.  Our equipment  is not at fault and we have rebooted dozens of times as per Shaw’s request.  Anyone else going through this?

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Are you able to create and playback recordings on other c...

shaw-valerie
Moderator
Moderator

@lamoco Are you able to create and playback recordings on other channels? What is the error code in the message that you're receiving?

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