PVR recordings

ALO
Grasshopper

Ever since an online reboot was done on our system, our PVR recordings have gone from bad to worse.  Picture freezes, and jumps forward so we miss parts of the program,.  Every channel recorded plays back the same way.  What do we need to do to fix this?

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2 Replies

You will probably need to call back for more troubleshoot...

rstra
Grand Master

You will probably need to call back for more troubleshooting and possibly a service call.

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-- were you having problems that the "online reboot" was...

mdk
Grand Master

@ALO -- were you having problems that the "online reboot" was supposed to solve?

Do you have an older PVR, that uses an internal disk-drive for your recordings? Those disk-drives work "hard" (recording 24/7 to allow you to "rewind" the most-recent minutes of anything that you are watching), and do "fail", sometimes gradually, as you have noticed.

The BlueCurve PVR records to the Shaw "Cloud", rather than to an internal disk-drive.

Maybe, the only fix is to replace the PVR, with the loss of all your recorded content. Shaw "owes" you a fully-functional PVR.

 

 

 

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