Series Recording Failure - Red Circle with Line Thru It

[AByyc]

We have the BlueSky TV system and has been working well until recently. In the last few days, some series recordings are simply not recording. If I look-up the show in the guide, I see an icon of a red circle with a line thru it (see image below).

Here’s one particular example: I tape Good Morning America at 5:00am (Calgary time) on Channel 141 from Detroit. This series recording is failing. I then tried to tape the west coast version of the same show (Channel 111 from Spokane at 8:00am Calgary time) as a single recording, and got the same red circle with line thru and the show does not record.

If I look in the list of scheduled recordings, this show does not appear.

We have some other series recording that are being affected in a similar manner.

[mdk]

@AByyc -- Is your BlueCurve recording onto the 500 GB disk-drive inside of it? Is it "full"?

Is your BlueCurve working as a "Cloud PVR" ? Have you filled your quota of storage?

Does anything record? It could be a bad area on the disk-drive that cannot be recorded onto.

This is a peer-to-peer discussion forum, not an official path to contact Shaw Support.

I recommend that you contact Shaw Support; currently, online chat has priority over telephone.

[AByyc]

@mdk We have the Cloud PVR and it says that it is only 10% utilized, so space is not an issue. Other shows are recording correctly. 

I’m curious why these shows are:
A) not recording, and
B) why they show in the guide with the red circle with the line thru it. It’s as if the guide knows the show is unrecordable?

[mdk]

@AByyc -- why they show in the guide with the red circle with the line thru it

Does it show that "one way -- do not enter" traffic sign BEFORE the recording starts, or only AFTER attempting to record?

[AByyc · Accepted solution]

The do not enter sign shows before the recording, like for future series recording instances.

UPDATE: Have been troubleshooting with Shaw Support thru chat, and have resolved, after stop/starting both the Gateway and the individual cable box.

[DJMllr]

Hi am having the same problem.

When you say the problem is resolved by "stopping/starting" the boxes, do you mean that you unplug and replug the electrical?  I tried that and it didn't make any difference.

Anyone else have any solutions?

[mdk]

@DJMllr --  I tried that and it didn't make any difference.

Note that @AByyc contacted Shaw Support. Perhaps, Shaw did more trouble-shooting that @AByyc did not mention ?

I recommend that you contact Shaw Support.