The merger hasn’t been approved yet, there is no “transit...

rstra
Grand Master

@cpmrich36 

The merger hasn’t been approved yet, there is no “transiting” going on.

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2023-06-06.  I tried to book a visit from a shaw tech and...

jesse84
Grasshopper

2023-06-06.  I tried to book a visit from a shaw tech and they could only give me one appointment on one day about 3 weeks away with no options for earlier of later.  Of course the date was while we were out of the province at our daughters convocation in Kingston.  I asked for any date other than that one and was told that none were available .  My neighbour asked the same thing from his server which is Bell and they offered a visit within the next week any day or optionally any time after that as well.  Why the hell am I paying Shaw for their ridiculous service?!

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-- welcome to this peer-to-peer discussion forum, where v...

mdk
Legendary Grand Master

@jesse84 -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

If you can give a good description of your issue, what trouble-shooting you have tried, and what equipment you have (TV box? XB6 cable-modem? XB7? XB8?), we can try to be faster than "three weeks" in helping you.

 

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since shaw and rogers merged, their customer service stin...

TVhell
Grasshopper

since shaw and rogers merged, their customer service stinks.     I hate telus with a passion, but will be going back to them when this contract is up.  I asked to speak to a manager and the girl  had me on hold for over an hour, came back and said I discussed it with them.  I said I want to speak to "them".  Well I did, very sarcastic, how do i know if she did or not.   My bills are constantly inconsistent and incorrect.   Shaw never should have merged with Rogers.  I think its too much for them to handle.

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Odd that your bills are “inconsistent and incorrect” your...

rstra
Grand Master

@TVhell  Odd that your bills are “inconsistent and incorrect” your rates should be fixed until the term ends, unless your are purchasing on demand content. 

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yes it is odd, but they keep tacking on this balance carr...

TVhell
Grasshopper

yes it is odd, but they keep tacking on this balance carried forward, which is not applicable.  They cant understand what it is all about and finally credit it, saying it is their error,  but then its on the next months bill.   They are useless.  Tv stations are all duplicates,one in high def, one not and the selection of shows is terrible.   wifi is not great.   Shaw used to be good but as I say I feel since they merged with rogers 👎

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wrote: WiFi is not great.  Which cable-modem do you have?...

mdk
Legendary Grand Master

@TVhell wrote: WiFi is not great. 

Which cable-modem do you have? Hitron? XB6? XB7? XB8?

Yes, Rogers has rebranded the "XB" names.

The newer modems each have better WiFi. You should upgrade.

Within your home, how distant is your WiFi device from the cable-modem?

How many walls must the signal penetrate?

Are you using a WiFi extender?

Of course, contact Support (1-888-472-2222) for them to remotely logon to your modem, to check that it is functioning at 100%.

 

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