TV Box

[JFDavies]

My TV box, non PVR, has not been working since late August.  Shaw Support said they would provide a new box by Sept 3 with latest Sept 4.  It is now Sept 16 and still no box.  Why should I pay my bill when you can not provide the TV service?

[mdk]

@JFDavies -- this is a user-to-user discussion forum, not a path to contact Shaw Support.

Did Shaw offer to ship a unit to you, via Canada Post (if you are in B.C., Canada Post has stopped deliveries, due to the unhealthy smoke-filled air), or did they schedule a technician to come to your home, bringing a unit?

I recommend that you contact Shaw Support, via online chat, because that method currently is given priority over a telephone call, to confirm the shipment, or to confirm the date of the technician's visit.