@marjie1 -- it no longer functions
Welcome to this peer-to-peer discussion forum. It is not a path to Shaw Support.
I recommend that you contact Shaw (www.shaw.ca/chat) or 1-888-472-2222, to get them to ship (via Canada Post) a replacement to you.
Shaw may ask you to do some trouble-shooting, or ask them to remotely logon to their TV box, to confirm that it needs to be replaced.