@jk76 -- I asked for a service call and was told that I would have to wait for a week.
in what area do you live? The Shaw Technicians that do "site-visits" usually are booked 3 to 5 days ahead of the visit. That is a fact.
Look around. A nearby construction renovation (changing a now-closed big-box store into a WALMART store) has signs, offering immediate employment to carpenters and labourers. It is a sign of the times that many job-openings are going unfilled. I can guess that Shaw also will immediately hire a qualified technician, to do service-calls.
Of course, everybody wanting FREE service wants IMMEDIATE service.
What is the issue with your Shaw service?
Maybe, somebody on this peer-to-peer discussion forum can help you, today.