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Unable to watch Stingray Loud & Stingray Retro

Grasshopper

While trying to watch Stingray Loud & Stingray Retro, I receive the following messages...

Attempting to Resume. We've run into a problem streaming (Program Title). Please wait while we try again.

This Video Cannot Be Played. We've run into a problem streaming (Program Title). Error TVAPP-00277

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-- What channels are they on? I don't see either of those...

Grand Master

@Zeph -- What channels are they on? I don't see either of those channels on my Shaw Gateway PVR.  

I do see:  435 - Stingray - Franco Retro

The full list:

401 - Stingray - All Day Party
402 - Stingray - Hit List
403 - Stingray - Urban Beat
404 - Stingray - Hot Country
405 - Stingray - Rock
406 - Stingray - Rock Alternative
407 - Stingray - Dance Clubbin`
408 - Stingray - Eclectic Electronic
409 - Stingray - Pop Adult
410 - Stingray - Greatest Hits
411 - Stingray - Kid`s Stuff
412 - Stingray - Nostalgie
413 - Stingray - The Blues
414 - Stingray - Smooth Jazz
415 - Stingray - Classic Masters
416 - Stingray - The Spa
417 - Stingray - Jammin`
418 - Stingray - Classic Rock
419 - Stingray - Jukebox Oldies
420 - Stingray - Flashback the 70`s
421 - Stingray - Remember the 80`s
422 - Stingray - Easy Listening
423 - Stingray - The Light
424 - Stingray - Folk Roots
425 - Stingray - Country Classics
426 - Stingray - Adult Alternative
427 - Stingray - Jazz Now
428 - Stingray - Jazz Masters
429 - Stingray - Popular Classical
430 - Stingray - Chamber Music
431 - Stingray - Baroque
432 - Stingray - The Chill Lounge
433 - Stingray - Around the World
434 - Stingray - Nature
435 - Stingray - Franco Retro
436 - Stingray - Franco Pop
437 - Stingray - Top Detente
438 - Stingray - Souvenirs
439 - Stingray - Franco Country
440 - Stingray - Mousses Musique
441 - Stingray - Canadian Indie
442 - Stingray - Headbangers
443 - Stingray - Hip Hop
444 - Stingray - Latino Urbano
445 - Stingray - Today's Latin Pop
446 - Stingray - Guangdong
447 - Stingray - Mando Pop
448 - Stingray - Asian Flavour
449 - Stingray - Bollywood Hits
450 - Stingray - Punjabi
451 - Stingray - Hindi Gold
452 - Stingray - Sounds of South India
453 - Stingray - Classical India
454 - Stingray - World Carnival
455 - Stingray - Arabic
456 - Stingray - Farsi
457 - Stingray - Tagalog
458 - Stingray - Canadiana
459 - Stingray - Franco Attitude
460 - Stingray - Big Band
461 - Stingray - Special Programming
462 - Stingray - Programmation Speciale

Which TV box do you have? Motorola? Pace? Gateway? BlueCurve?

 

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mdk - those are just regular TV channels and not part of...

Grasshopper

@mdk wrote:

@Zeph -- What channels are they on? I don't see either of those channels on my Shaw Gateway PVR.  

 


mdk - those are just regular TV channels and not part of the Stingray audio only music channels. Here in Vancouver Stingray Loud is on channel 173 and Stingray Retro is on channel 174. Right now both are coming in for me.

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I'm referring to those channels via Shaw's BlueCurve TV A...

Grasshopper

I'm referring to those channels via Shaw's BlueCurve TV App, and not the BlueCurve TV set-top box. I regularly stream / watch channels and recorded programs from logging into http://bluecurvetv.shaw.ca

From there, it provides me with most of the channels that I subscribe to, and at this time I'm currently unable to watch Stingray Loud & Stingray Retro. Sorry for any confusion.

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Works for me on iPad OS usi;g the BlueCurve app. What are...

Master

Works for me on iPad OS usi;g the BlueCurve app. What are you running?

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-- on my Gateway PVR, I get "not subscribed" for channels...

Grand Master

@Zeph -- on my Gateway PVR, I get "not subscribed" for channels 173 & 174. On your TV, do you get a similar message?

 

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I'm using the latest versions of Microsoft Edge, Mozilla...

Grasshopper

I'm using the latest versions of Microsoft Edge, Mozilla Firefox, and Google Chrome browsers. Earlier tonight, I ended up calling Shaw's tech support and explained the situation, and the support rep sent out a system refresh from their end. The result from that fixed the problem for watching those channels using Mozilla Firefox and Google Chrome, but I'm still receiving the same error message when using Microsoft Edge. He also mentioned that he didn't recommend using Microsoft Edge, but I figure... shouldn't a fix or system refresh work for all browsers? I've used Microsoft Edge with it before, so why shouldn't it be used with it now? I'd love for it to work with every browser.

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- No, 'cause I subscribe to Shaw's Music and Pop Culture...

Grasshopper

@mdk- No, 'cause I subscribe to Shaw's Music and Pop Culture Theme Pack.

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That is odd, you would think that would fix all browser,...

Master

That is odd, you would think that would fix all browser, maybe you need to clear the MS Edge cache? 

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Yes, I've done that as well and got the same result. I ev...

Grasshopper

Yes, I've done that as well and got the same result. I even ran a virus scan on the computer with no findings of anything. I did find out that the Error TVAPP-00277 is a DRM Support Error in Microsoft Edge.

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