VOD movies only in french

vep12
Grasshopper

Just ordered Snake Eyes and it only plays in French. 

We do not know French. 

Son told me he had the same issue on another movie. 

 

Why can't we change it to English, or get an English version?

Waist of our money!!! 

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Hello     What likely happened is when selecting the orde...

shaw-don
Moderator
Moderator

Hello @vep12 

 

What likely happened is when selecting the order, before pressing OK to confirm, if you accidently click left or right, it will select a different language or other options such as SD. Before pressing OK, confirm it still shows ENG right below the title to make sure it hasn't been switched to French. I would recommend getting in touch with support and we can easily reverse those previous charges for you since they were unwatched. 

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Just ordered a movie and it isn’t in English. Official Co...

Hensing
Grasshopper

Just ordered a movie and it isn’t in English. Official Competition

then tried to watch a UTube show and it is in French. Television is in English. Settings are in English

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-- tried to watch a UTube show, and it is in French.  Wha...

mdk
Legendary Grand Master

@Hensing -- tried to watch a UTube show, and it is in French. 

What is the URL for that show?  Maybe, the audio is in French for everybody.

 

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