Billing & Account Discussions

Charged for EXTRA Boxes Installer Left!

When we were forced to upgrade about 5 or 6 years ago through Shaw the installer knew we only needed 4 boxes. I tried to give him the 2 unused boxes before he left and he said "No, just keep them here in case you need them in the future." So, there t... Read more

Speak to a live person

Customer Service Frustration

I usually do not post comments or suggestions as I usually feel its a waste of time, but in this instance I believe it is necessary so as to 1) warn others of Shaw customer service and 2) give Shaw management and training an opportunity to correct th... Read more

Why shaw disrespect and deal with us like this?

Dear Shaw Team,I have received bills for November, December, and January, totaling $384.54. After reviewing these charges, I was informed during a phone call that a discount of $77 would apply, reducing the total to $307.54. This amount is intended t... Read more

my bills increased. I am now thinking to change the service provider, this is not accepted.

I received a new plan without any request with a higher billing rate, which is out of my plans and budget.... I have been calling them since 9:00 AM till now it is 11:00 AM and still on hold waiting for customer service to answer my call. how come !!... Read more