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I have been a Shaw customer for many many years, and in the past before Bluecurve and Ignite plans were introduced and I was on a 500Mbps speed plan, I had the Hitron modem/router for my internet service. Since upgrading to Bluecurve for faster speed... Read more
Hello everyone, I've been having trouble with blizzard games for the better part of about 2 years and have been unable to play Overwatch properly. So between Puma 6 issues and what I believe to be Blizzard server issues Its been far too long and I'd ... Read more
Just a heads up, looks like Jan.10/2024 we have a rate increase coming for services, this of course does not effect customers who are on a 2year value plan, it will take effect for them after the 2 year contract has expired. Don't have specific amoun... Read more
I wanted to put Blue Curve router to "bridge" mode (so Apple Router can do PPPoE dial and DHCP) but I don't know PPPoE ID and password which my knowledge tells me I need them to Apple Router (I can be wrong Blue Curve router maybe still take care of ... Read more
What is the obvious problem with the internet? … Every evening for a week it’s impossible to keep a hard connection … to the point your PS keeps booting you out of online games due to ‘connection issues’, simply browsing continues to state ‘unavailab... Read more
I am so tired of paying out the nose for internet. Lets be honest the only thing shaw is consistent at is raising prices and internet connections that are as slow and reliable as dial up internet from the 80's when can we expect a better product and ... Read more
The issue I and my co worker that are on shaw is that we are capped at 1-2 Mb/s upload on shaw to any OVH server. Our company used OVH to host our dedicated server and are moving files to and from them a lot and these are large files over 1Gig. We ha... Read more
(NEW INTERNET CUSTOMER) (Edmonton/Ellerslie)Just got the Ignite 1G and I keep losing connection randomly for a few minutes then it comes back and repeats and it's been doing it all day. I'll be surfing and streaming but then get disconnected for 5 mi... Read more
Anybody else have this happen? I'm getting around 518 Mbps wireless on my phone download vs. ~250 Mbps wired via speedtest.Why would something like this happen? I'm ignoring for the moment the extremely poor wired download speed, as we are on a Gig p... Read more
It seems that every week the internet in edmonton dies for about 30 mins across the entire week. I'm getting kind of sick of paying for service I can't access. Is shaw going to pro rate all of their customers in edmonton for the current outage that h... Read more
My connection went dead about 10 minutes ago. Is anyone else seeing this? Read more
I recently got a XB7 modem and I have noticed a weird problem, Maybe someone can shed light on what is causing this. I got it delivered this past Tuesday but started noticing issues and Shaw dispatched a technician as I had Noise on my line. Thursday... Read more
I have shaw 600 bluecurve plan since feburary and since about 2-3 weeks ago, the internet has been downright UNUSABLE.The internet constantly chokes and dies for several minutes every 10-20 seconds (Then goes back up to 200mbs and dies again). I cann... Read more
I had arranged for a Shaw tech to visit my residence to investigate intermittent drop outs of cable, land-line phone, and internet concurrently. In addition at least two other residents of my condo building experience identical outages. The tech was ... Read more
I frequently get 3000ms latency spikes on my 2.4Ghz and 5Ghz wireless network.I ran WinMTR, and the spikes start at the very first node. I have no idea what that means, is my wireless adapter failing? https://pastebin.com/CnFAnEWr|-------------------... Read more
Hello, We have cable internet and it is:Up to 1 Gbps download speedsUp to 150 Mbps upload speedsModel:TG4482AVendor:ARRIS Group, Inc. I have verified these speeds over ethernet and Wifi as well. However. When anyone initiates a download of something,... Read more
Received Wifi extender pods as I have had no end of trouble with Shaw's wifi modem dropping connections. Never had this many issues with a wifi modem before. Not to mentioned my speed is all over the map, the technicians that have come out over the l... Read more
I am not sure if this is an issue with Shaw, or my xbox however I am pretty certain it is with my Shaw internet. A few days ago my roommates and myself changed the name of our wifi and since then myself and my other roommate have been unable to "Get ... Read more
So I felt behind on my payments at went 60 days over . Giving be a balance of 252$. I got an email about it and I instantly paid what I could :. $130 and requested and payment extension for the rest. Reasonable right ? Right 👍Well they sent me anoth... Read more
Been experiencing packet loss for a few months now. Was hoping whatever the issue, it would correct itself however that doesn't appear to be happening.I'm certain it's nothing to do on my side as a family member living in the same area is also experi... Read more
Been noting horrible internet speeds...im paying for 600down and im getting a CONSISTENT 150 down on BOTH my PC's running CAT6 cables and a literally 3 month old motherboard with latest firmware/drivers. Whats going on...should i just get rid of my 6... Read more
Has there been any problems on Shaw's end regarding the internet service in the Calgary area? At least three times this week I've noticed the modem go offline, and reset itself generally around the 1-2am time frame. Read more
Each night for the past 4-5 nights my internet disconnects around the same time ,730 ish. I have to reset my modem and router to get it going again Read more
A few people seem to be misunderstanding or not reading correctly about the upcoming price increases to the Rogers/Shaw Internet/phone/tv services. The new pricing that is going into effect on Jan.10/2024 is for month to month subscribers and indicat... Read more
Early yesterday, I and a few of my neighbors, all shaw rogers whatever customers, lost internet service. We were all told by support that we were all isolated outages. Untrue. We KNEW it was all of us because we talk on facewhatever, and KNOW it is d... Read more
I ‘m in Kamloops and switched to Shaw a few months ago and regret it. The internet is constantly either extremely slow, my system has multiple messages daily “unstable internet connection “ and connectivity is lost completely at least two to three ti... Read more
Why is Shaw's speed test so much faster on my cell (500 Mbps give or take) and yet on my wired laptop it's only on average 200 Mbps... https://shaw.speedtestcustom.com/result/9bd3dbf0-a2fa-11ed-b50b-69023863b70bMy laptop is a little faster wireless..... Read more
I had a silent and fanless Hiltron from 2015 to 2023. I streamed F1 races for hours while my kid watched other shows on a different device. We almost never had a glitch. It basically never let us down even once. And the distance seemed to be better t... Read more
Does anyone worry about the variability with loaded latency numbers? I have used fast.com and the variability is crazy. I understand that cable internet data is affected by the number of users at the cable aggregation point which explains why cable i... Read more
Hi, I have the most expensive wifi plan and the download speed is nowhere near (only 20mbps when I pay for 1.5gbps). I know the speed of wifi is not going to be 1.5gbps but I expected at least 400mbps for wifi connection. Is there anything I can do t... Read more
I have Shaw300, but for the whole day, my download couldn't even go above 10Mps. I cannot do anything for the whole day. It is getting worst each day. The Internet also constantly disconnect. Read more
Rogers, Together with Shaw - About RogersThe new era of wonderfulness is emerging. Why, they're going to spend, enhance, invest, expand, create, sponsor, add, launch and build. Untold billions.I can hardly wait. Read more
I have had this modem and internet 600 for over a year and up until 2 weeks ago it was working flawlessly. All of a sudden my PC, that uses a WIFI connection, couldnt access certain websites. Also, certain programs were unable to connect to the inter... Read more
Recently my internet service sucks into the evening to the point my Apple TV won’t actually play anything. They say I have a gig service, but of course all devices are wireless so I never get close to the gig, but lately the service drops to less the... Read more
Located in Campbell River on Vancouver Island. Have had zero issues and been really happy with the service until the last couple weeks, now have ongoing issues gaming with packet loss. I'm no network wizard, but I have done everything to try and elim... Read more
Multiple times per 30 secs i am experiencing high ping pikes 250-500+. Shaw support can only suggest rebooting the modem ... and then indicates this is not something they can help with and suggested i contact a 3rd party?? Are we talking about anothe... Read more
New Shaw/Rogers Ignite WiFi Gateway (Gen 2) modem (XB7) installed a few days ago. New coax cabling. I was still with Shaw/Rogers before this but now I regret getting my equipment replaced because this was never an issue before. It's been a nightmare.... Read more
Not getting any video or audio on Gateway TV cable boxes. Menu still showing up. Also, I am finding I can't get any video on Youtube (but have audio). Is there an outage in NW Calgary (Hawkwood).? Read more
Anybody know what the issue is or is also having issues in SE? Read more
From time to time I hear about how Shaw’s method of internet signal distribution is done in a way that neighbours share the signal, causing a slowing of speed in high use times. Telus uses a distributed system from their central hub resulting in more... Read more
While playing online multiplayer games, I will often experience a 5-15 second lag spike, but not disconnect from the game. If I am watching a livestream at the same time, the stream will lag for the same duration at the same time. This past week I de... Read more
Intermittently my Apple desktop's will change from their IP address from DHCP and assign themselves an IP address which does not work. This only affects the Ethernet connection, the wifi connection remains connected to the internet, but since working... Read more
Hello, For months we had great internet service from Shaw. A month ago it stopped working, cutting out, no service and slow speed. They said this was a signal issue but have no solution other than saying they are working on it. It has been weeks with... Read more
Over the past few months, my daughter has tried to play online games through the PlayStation 4 (online multiplayer from a game title we purchased). She has repeatedly complained about connection issues when playing. The connection will stutter and ev... Read more
So I just signed up with Shaw recently and I play online with some friends but apparently the ip I've been assigned by Shaw is banned in the game I play. I've been corresponding with the admins of the game to try to resolve it but they think I am the... Read more
Quesnel, BC_Interior__Not the first time: both services dropped out @ 1758 local time, then back on @ 1811. YET, never any acknowledgment from Shaw. Also: I got suckered into going Digital to get past a constant issue with back reception for Sportsne... Read more
Within the past week or so, my connection latency to a specific game server (located in or close to either Las Vegas, or San Diego) has increased by over twice its usual average. Running a traceroute to the server's IP address, indicates that Shaw se... Read more
I've just changed from an XB6 to an XB7 gateway & Fibre+ 300 to Fibre+ 500.For the last two years I have, using the Shaw speed test, got 330 Mbps day in day out, over wifi, the gateway was in the basement a floor below.Changing to the newer Gateway 2... Read more
I've been getting this issue where content on the PS5 won't load properly like the store or my friends list even though I'm connected online. It would cause problems like voice chat or game invites not working, even when I can connect to a multiplaye... Read more
Internet Slows Down at Night.Around 6 to 10 devices are connected to the network.I'm using 600, when I did Shaw's internet speed test in the daytime, the download speed was around 210M, at night only 3M(I disconnect several devices and connected only... Read more
Hi there, has anyone else noticed a bump up in the Upload speed? I am on the Gig plan and have noticed that on the Shaw Speediest and Ookla that I am getting increased numbers for the upload. I have hit 125 once and close to 120 on most. Couldn't see... Read more
Upload speeds haven't been consistent for months. While I'd have liked to work on this issue for the last few weeks I've been stuck working a part-time job of calling Shaw and hosting tech-support visits to deal with the other issue that my internet ... Read more
I recently moved from the city into a smaller area... My internet in the city was amazing, using Technicolor Blue Curve modem, at 600. Since I moved to the new house, I got Gig internet I can no longer play online games weather it be on PC, or on any... Read more
I was told that there is something wrong with the cable from the Shaw box to my condo unit. Apparently, the signal is degrading. Any idea on who I would contact to get this cable replaced. I realise that it will cost. I’m in the Canmore area. Read more
Two issues.1) When I start my ASUS ROG laptop in the morning it takes 30+ seconds for the four startup tabs to open. This started a couple of weeks ago. I cleared some cache. No help there. 2) One of the sites I use often can't be reached when others... Read more
Hello, I have a XB7 router which I received around Jan 1st. Ever since I have had nothing but problems with 'certain' connections, and it's always the same ones. I don't think it's the router itself, but it ALL started happening when I changed over. ... Read more
I received a new XB8 router and fired it up two days ago. Replacing an XB7 I have encountered the usual hiccups and need to re-connect some apps and hardware including all my pods, smart home lights and alike. The TV players seems to reconnect quite ... Read more
When Internet outages comes along, don’t you guys have any back up plans? Or we’re all just waiting for santa claus or the grinch or superman or spiderman or whomever we want to be the hero? Cause when we pay for the bills y’all dont even need to ask... Read more
So I'm having a rather odd problem. I'm having intermittent connection issues. It'll be fine for an hour or more and then it will just drop connections. If I'm streaming YouTube or Prime it will buffer and stop. Web pages won't load. After a few minu... Read more
Just some heads up news. Court rejects Competition Bureau's appeal to block Rogers' takeover of Shaw. here is a link Court rejects Competition Bureau's appeal to block Rogers' takeover of Shaw | CBC News , so provided no further appeal to the Supreme... Read more
My new modem has a constant humming noise that is extremely annoying, does anyone else have this issue? Also the range is very poor, I have it set in a central location on my 2nd floor. The signal does not even reach to my downstairs kitchen of a nor... Read more
My Shaw Bluecurve Gateway app states "We're experiencing an outage"... "A Shaw service outage has been reported in your area" Yet, the outage webpage on Shaw's domain that this Bluecurve app prompt links to says there are 0 outages in the lower mainl... Read more
I am a Shaw internet 300 customer, and nearly every day for the past 2 months, I have been experiencing internet outages consistently from around 8:00pm to 10:30pm (my time). I have had a technician check my line from the outside, then I had a techni... Read more
Hello Shaw!I have Shaw Fibre + 300 and these are the speeds I get currently:89.11 mbps download and 2.55 mbps upload.Can you guys do something about this? What am I paying the higher rates for? Read more
Shaw internet as a service has been very unreliable recently and has not helped me create an environment where we can comfortably and reliably work from home, multiple days 14 hour maintenance, unscheduled, has forced me to go in rather than work fro... Read more
Not sure if everyone caught wind of the news in regards to a bump in the road for the takeover, Who knows might end up being a mountain. Canada's commissioner of competition intends to oppose Rogers Communications Inc.'s proposed $26-billion merger w... Read more