Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will find information that will help familiarize you with your Arris TM502.
Note: While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Arris Support.
Arris TM502 Phone Terminal - Front View
Here is a look at the front view of the Arris TM502 phone terminal:
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Power
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Solid Green Light: the unit is receiving power. |
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DS
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Solid Green Light: the downstream channel is connected. | |
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US
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Solid Green Light: the upstream channel is connected. | |
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Online
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Solid Green Light: Indicates that the Digital Phone Terminal is currently online. |
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Link |
Indicates a connection to a computer on either the ethernet or USB ports. This functionality is disabled. |
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| Telephone 1/2
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Solid Green Light: Indicates that the phone is connected and is currently "On-hook."
Flashing light indicates the line is currently "Off hook" or in use. |
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Battery
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Solid Orange Light: Indicates that A/C power is available. If flashing, this indicates that the Digital Phone Terminal is operating in battery power. |
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Arris TM502 Phone Terminal - Rear View
Here is a look at the rear view of an Arris TM502 phone terminal:
Other Phone Terminals
If you have a Motorola SBV5120, Motorola SBV5220 or Arris TM502 instead, you can find information about those devices here:
Hardware Information - Motorola SBV 5120 Phone Terminal
Hardware Information - Motorola SBV 5220 Phone Terminal
Hardware Information - Arris TM602 Phone Terminal