Home Phone Articles

Home Phone Articles

Need help with your home phone?

Get all the information you need to know about your Shaw Home Phone. From equipment guides, to setting up voicemail, and even how to make the most of our international calling rates and plans.

37 Articles

Next Generation 9-1-1 FAQs

Learn the answers to the most frequently asked questions about Next Generation 9-1-1 (NG911). Next Generation 9-1-1 FAQs What is Next Generation 9-1-1?Next Generation 9-1-1 (NG911) is a project launched by Canadian Radio-television and Telecommunicat... Read more

Shaw Home Phone Voicemail FAQs

Learn more about Shaw Home Phone Voicemail service with our Frequently Asked Questions. Use these tips to set up and optimize your Voicemail experience on your Shaw Home Phone. Frequently Asked Questions What is Voicemail? Shaw Voicemail is an answer... Read more

How to reset your Shaw Home Phone

Removing and restoring the power supply to your Shaw phone modem could be all it takes to restore your phone service. Follow these steps to reboot your Shaw Digital Phone Terminal (DPT) or your Shaw BlueCurve Gateway. Locating your DPT The location o... Read more

How To: Use spam call blocking

Spam call blocking helps to filter out unwanted calls made to your Shaw home phone. With this feature activated, we'll automatically detect and block suspicious calls, including those from unregistered telemarketers. Spam call blocking is an opt-in f... Read more

Shaw Home Phone FAQs

Learn about Shaw home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our Shaw home phone frequently asked questions. You can view past bills, set up Auto payment, set up your e... Read more

Hardware Information - Arris TM502 Phone Terminal

Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, you will find information that will help familiarise you with your Arris TM502. Note: While we have provided the following support infor... Read more

How to reset an Arris TM502 Digital Phone Terminal

Learn how to reset an Arris TM502 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers directly t... Read more

How to Power Cycle your Shaw equipment

This guide will provide instructions for rebooting (power cycling) your Digital Boxes, Shaw Gateway, Modems and Digital Phone Terminals. A power cycle is a basic troubleshooting step to try if a service isn't working as it should. When a piece of equ... Read more

Hardware Information - Motorola SBV 5120 Phone Terminal

Learn about the hardware features, specifications and what the light sequence means on the Motorola SBV 5120 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw DPT (Digital Phone Terminal). On this page, you... Read more

How to reset a Motorola SBV 5220 Digital Phone Terminal

Learn how to reset a Motorola SBV 5220 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal or DPT. This guide refer... Read more

How to deal with scam phone calls to Shaw customers

Learn more about phone scams and calls and how you can report them as a Shaw customer. Every year, thousands of people lose money to telemarketing scams. The goal of these scams is to obtain your personal information in order to access private accoun... Read more

New Area Code - Alberta (825)

Learn about the new (825) area code that was issued for Alberta. As demand for new telephone numbers for residents and businesses in Alberta continues to grow, the Canadian Radio-television and Telecommunications Commission (CRTC) had announced that ... Read more

How to change language options on Shaw Voicemail

In this article, you will find information on how to change your Shaw voicemail service from the default English to the language option of your choice. Customers who are setting up their voicemail for the first time will be asked upon setup which lan... Read more

How to reset an Arris TM602 Digital Phone Terminal

Learn how to reset an Arris TM602 Digital Phone Terminal (DPT) with these tips. If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide r... Read more

Shaw Prepaid Calling Plan

Shaw's Prepaid Calling Plan is a calling card-like service for customers who either want to place international calls (outside of Canada and the US) or want discounted long distance rates when away from home or for a cell phone. Benefits of Shaw's Pr... Read more

How to set up and access your Voicemail service

Learn how to setup your Shaw Voicemail service for first-time use, as well as how to access it, both while you are at home and while you are away. For brief but helpful tutorials on programming and checking your voicemail, please see the videos below... Read more

Fax Machines: Frequently Asked Questions

Learn how you can set up your fax machine to your digital phone to send and receive faxes with our Frequently Asked Questions. A fax machine can be used with Shaw Digital Phone, allowing you to send and receive fax messages. On this page, you will fi... Read more

How to reset a Motorola SBV 5120 Digital Phone Terminal

Learn how to reset a Motorola SBV 5120 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers direc... Read more

Shaw Long Distance Rates

To review the current long distance rates for your phone plan please visit our Home Phone page on shaw.ca found here: Shaw Home Phone. You can also see which long distance features are included with your Shaw phone package by visiting our Shaw Phone ... Read more

Voicemail Support Resources

This article provides a list of Voicemail support resources that will help you better understand how to use your Shaw Voicemail service for your Shaw home phone. Voicemail Support information and resources Use these resources to troubleshoot any Shaw... Read more

Voicemail Key Codes

Learn how to access and edit voicemail messages by using specific key codes before, during and after playback. A key code is a button or series of buttons that you enter into your phone to check or edit voicemail messages. You can use voicemail key c... Read more

Hardware Information - Motorola SBV 5220 Phone Terminal

Learn about the hardware features, specifications and what the light sequence means on the Motorola SBV 5220 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, you... Read more

Hardware Information - Arris TM602 Phone Terminal

Learn about the hardware features, specifications, and about what the light sequence means on the Arris TM602 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, yo... Read more

How to activate/deactivate Voicemail through My Shaw

Learn how to activate or deactivate Voicemail through your My Shaw account. By logging in to My Shaw at my.shaw.ca, you can manage your Voicemail settings, including deactivating (turning off) Voicemail. Please note: this feature does not include the... Read more

Star Codes / Value Added Features

Star codes allow you to access additional features on your phone. Value-added features and star codes are available to Shaw Phone customers. The exact availability of these features depends on which Shaw Phone package you are currently subscribed to.... Read more

Shaw Digital Phone Terminal wiring guide

Learn how to check the connections of your Shaw Digital Phone Terminal (DPT) or BlueCurve Gateway. While your Shaw Home Phone Service was installed by one of Shaw’s professional installation technicians, a situation may arise where you will need to v... Read more

How to access Voicemail via My Shaw

This article will help you learn how to access and listen to your Voicemail using My Shaw. My Shaw allows direct access and control over the voicemail messages you receive, as well as any of the more advanced features included with your specific phon... Read more

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