You may need to change the wireless channel on your Shaw wireless modem if you encounter WiFi signal interference. While the wireless channel is set automatically by your modem, you can select a specific channel in the advanced settings for your modem.
For a brief tutorial on why you might want to change your modem's channel, please watch the video below.
WiFi modems have a limited range which can be affected by radio interference, physical obstructions, and distance, so keeping the device in a central and unobstructed location in your house will ensure the widest possible area of coverage. Before changing your wireless channel, ensure that your WiFi modem is in a central position in your home.
Do you want to change the wireless channel on your modem? For a quick and simple walkthrough, please see the video below. For written, step-by-step instructions, please continue to the Getting Started section.
Video Tutorial: How to change the wireless channel on a Shaw modem
Can't view the video? Click here to view on YouTube.
Step One: Connect one computer directly to the WiFi modem with an Ethernet cable. If you need additional information about how to do this please refer to the following: Directly connecting your computer and modem
Step Two: Identify the brand of your modem. If your equipment has been provided by Shaw, you will have Arris, Hitron, Cisco, or SMC hardware. Follow the directions provided below for your specific device.
|Ignite WiFi Gateway (formerly known as Fibre+ Gateway)||Hitron CGNM-2250 Advanced WiFi Modem|
Did You Know: Since sources of interference vary from house to house, it can be difficult to determine which WiFi channel is best for your needs. The easiest way to discover the best channel is just to pick one from the list and test it. If the connection does not improve you can repeat the process to test with another WiFi channel. You may need to do this several times before you find the most effective channel for your area. Learn more: WiFi Interference
Related: Connecting your computer and modem
The Ignite WiFi Gateway handles your WiFi channel settings automatically using Adaptive Mesh WiFi technology. This means your network is always optimized for the best performance, based on the devices and WiFi usage in your home.
To expand WiFi coverage throughout your home, consider adding Ignite WiFi Pods (formerly known as Fibre+ WiFi Pods) to your network.
For more tips on how to improve WiFi performance, visit Troubleshooting: WiFi connection issues.
Related: Equipment Info: Ignite WiFi Gateway
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Log in to the Advanced WiFi modem page with the following information: