Control smart home devices with Ignite HomeConnect

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Ignite HomeConnect just got smarter with controls for popular smart lighting, plugs, thermostats and door locks—all in the same convenient app where you manage and protect your home WiFi network and connected devices. All you need is the Ignite HomeConnect app and a compatible smart home device.

Note: Smart home devices can be controlled by anyone with access to the Ignite HomeConnect app, whether they’re signed in with a primary or secondary Shaw ID.

What you'll need

To control your smart devices with Ignite HomeConnect, you'll need the following:

An Ignite WiFi Gateway modem,
The Ignite HomeConnect app,
A compatible smart home device, installed following the manufacturer’s instructions, and
Your login credentials for the smart home device or manufacturer.

Compatible devices

Select smart devices from these brands are compatible with Ignite HomeConnect:

Lighting	Door Locks	Plugs	Thermostats
GE (Jasco) Leviton LIFX Lutron Caseta Phillips Hue Sengled	August Kwikset Yale	Sengled TP-Link	Carrier Cor Ecobee Honeywell Zen

Note: The device will need to be installed according to the manufacturer’s instructions and connected to your home network. For details and technical specifications, visit the manufacturer's website by selecting them from this list.

How to add a device

Follow these steps to add a compatible smart device to Ignite HomeConnect.

Note: Before you begin, make sure you’ve set up your smart device according to the manufacturer’s instructions and have that login information ready. For more information on device support, check out the Compatible devices section.

Open the Ignite HomeConnect app.
Sign in with your Shaw ID username and password.
Select the Home tab, then select the plus sign (+) Add smart devices
Select the device you want to add.
Select Link Now.
You will be brought to the product login page for your device. Select Authorize to allow the device to be linked to Ignite HomeConnect.
A confirmation message is shown. Select Finish.

How to remove a device

Follow these steps to remove (unlink) a smart device from Ignite HomeConnect.

Open the Ignite HomeConnect app.
Sign in with your Shaw ID username and password.
Select the Home tab in the bottom navigation.
Select the plus sign (+) at the top right corner, then select the device you want to unlink.
Select the Unlink all button at the bottom.

Note: Unlinking a device will remove your ability to control it from the Ignite HomeConnect app. The device will still show up in the WiFi tab of Ignite HomeConnect, as long as it's connected to your home network.

Smart home controls

Go to the Home tab in Ignite HomeConnect for your smart home control view. Here you'll be able to access all of your linked smart home devices in one spot.

Thermostat controls

HVAC mode
Set points
Fan mode
Presence mode (Home/Away/Sleep)
Manufacturer's app may have additional features

Lighting controls

Power on/off
Brightness
Color: White temperature and colors
Manufacturer's app may have additional features

Door locks

Lock and unlock doors
Check the lock status of a door
Receive notifications for locked/unlocked/left unlocked
Set automated lock schedules (Unlock schedules are not included at this time)
Manufacturer's app may have additional features

Troubleshooting and FAQ

Having trouble linking or controlling your smart home devices in Ignite HomeConnect? Check out our troubleshooting section for tips on how to resolve common issues.

For answers to commonly asked questions about smart home devices and more about Ignite HomeConnect, visit Ignite HomeConnect FAQ - Smart home controls.

Device privacy

Shaw has always been and will continue to be committed to protecting Personal Information. If you chose to use this feature and integrate a 3rd party device, Shaw does not track, store or have access to the login credentials used. Shaw support agents and tools do not have any visibility into the devices you have connected to Ignite HomeConnect and view or control any devices. See our full privacy policy for more information.