How to power cycle your modem and router
In order to reboot your modem or router, follow these steps:
- Unplug the power cord from your Shaw modem.
- Unplug the power cord from your router.
- Wait at least 30 seconds, then plug the power cord back into your modem.
- Wait a few minutes until the modem comes back online.
- Plug the power cord back into your router.
- Restart your computer.
- Test your Internet connection.
![184381_modem-router-set-up 184381_modem-router-set-up](/t5/image/serverpage/image-id/4522i7A866B4B25849ECA/image-size/medium?v=v2&px=400)
Troubleshooting your router
If you are still experiencing issues after following the above steps, follow these steps to bypass your router:
- Unplug the power cord from your Shaw modem.
- Shut down your computer.
- Disconnect one end of the Ethernet cable from the router.
- Plug the free end of the Ethernet cable into your computer.
- Wait at least 30 seconds, then plug the power cord back into your modem.
- Wait a few minutes until the modem comes back online.
- Turn your computer on.
- Test your Internet connection
For support troubleshooting your router, contact the router's manufacturer.
Router Support Websites
For additional support with your router, visit the manufacturer's support website.