Persistent high temperatures can be very damaging to electronics. If temperatures reach a certain threshold, internal components can be damaged, and shorten the lifespan of your Gateway. You should periodically inspect and remove dust from your Fibre+ Gateway to help maintain its performance and reliability.
Note: Before using a compressed air can and a microfibre cleaning cloth to remove dust from your Fibre+ Gateway, please disconnect the power cord and unscrew the coax cable from the back of the modem.
Common symptoms of overheating
Some of the most common symptoms of overheating are:
Ultimate hardware failure
How to prevent your Fibre+ Gateway from overheating
Place your Gateway in an elevated location on a flat surface and in an open area with free airflow around it (not in any closets or cabinets as they have no/poor ventilation).
Make sure your Gateway is not too close to any source of heat (heaters, fireplaces).
Pro Tip: Circulate the air around your Gateway with a fan.
Do not place your Gateway on top of other electronics or stack anything on top of your Gateway.
Periodically use pressurized air (ex. compressed air can) to remove dust buildup on the vents (back & bottom on Fibre+ Gateway and top & bottom on Fibre+ Gateway 2.0/3.0).
Pet hair is easily caught in the intake vent and fan of your Gateway. If you have pets, please pay special attention to your pet's accessibility to your Gateway since many will appreciate its warmth and lay next to it or on it. Also consider using compressed air to clear the air intake vent more frequently.
Things you will require
Fibre+ Gateway (XB6) or Fibre+ Gateway 2.0 (XB7)
Compressed air can/air duster
Microfibre cleaning cloth
To remove dust from your Fibre+ Gateway
While following the use directions provided with your compressed air can, aim directly at the vents (back & bottom on the Fibre+ Gateway and top & bottom on the Fibre+ Gateway 2.0). That should dislodge the dust that is blocking the Fibre+ Gateway airflow.
We recommend using a microfibre cloth for a quick wipe down.
You can now screw the coax cable and reconnect the power cord to your Gateway.