Whether you are looking to swap or upgrade your Shaw equipment or simply need to return some equipment to us, we can help. We need to authorize any equipment returns or swaps, so make sure to contact us if you haven't already.
As we continue to navigate the ongoing COVID-19 situation, we've had to make some adjustments to the way we run our business to prioritize the health and safety of our employees and customers. As we slowly reopen select retail locations, we ask that you do not attempt to return equipment to any Shaw office or building in person and follow these simple guidelines below.
Some equipment can be recycled instead of returned. Check to see if your equipment can be returned below. If your equipment isn't listed here, see our partner EPRA for local recycling guidelines.
To find out if you need to recycle or return your modem - check the list of equipment below. You'll need to return any of these if you're swapping or returning equipment. If you have a unique multi-step set-up from Shaw, your Shaw agent will let you know to return it when you contact us.
Note: If your equipment is not found in the below list, you will need to recycle it. See our partner EPRA for local recycling guidelines.
The following TV equipment can be returned to Shaw. The TV equipment specified below will need to be returned to Shaw via Canada Post with a shipping label. (See the section on Printing a return label for additional details).
Note: If your equipment is not found in the below list, you will need to recycle it. See our partner EPRA for local recycling guidelines.
BlueCurve TV Player Wireless 4K (XiOne) | |
BlueCurve TV Player Wireless 4K (Xi6) | |
BlueCurve TV Player | 4K (XG1v4) | |
DCX3200* |
|
DCX3510* |
*Your DCX3200/3510 equipment may have either a Motorola ("M") or Arris brand logo on the front, depending on the manufacturer. Both types can be returned to Shaw.
Follow the steps below to create a shipping label in order to return your Shaw equipment. For all other equipment inquiries contact us.
Regions | Canada Post Return ID number |
---|---|
British Columbia (Vancouver Island) | PR648179 |
British Columbia (Mainland) | PR630846 |
Calgary | PR652988 |
Alberta (Except Calgary) & Saskatchewan | PR636290 |
Manitoba & Ontario | PR639703 |
Hang on to the tracking number until your return shipment has been delivered to Shaw, by Canada Post.
If you are moving, please bring all of your equipment with you to your new location. All the info you need about moving with Shaw can be found here.
Shaw is unable to process some legacy equipment/hardware returns. As such this equipment should not be returned to Shaw. In these cases, you should recycle this equipment/hardware. Visit our partner EPRA for local recycling guidelines.
How do I know if my Shaw hardware/equipment should be returned or recycled?
Where can my old Shaw equipment be recycled?
What if I’m still not sure if my old Shaw equipment should be recycled or returned?
Not what you're looking for? Try these related articles and discussions.