This article will tell you how to set up and activate your new Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods). Pods improve your home network's WiFi coverage and eliminate dead spots.
If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.
Along with your WiFi Pods, you'll need the following to complete your Self Connect.
Use these tips to effectively place your pods throughout your home for the best coverage.
Over the next few days, your WiFi network will optimize your Pods. You can view and manage your Pods any time in your Ignite HomeConnect App in the Connect screen.
In the event of needing to connect and activate the pods without the assistance of a Bluetooth enabled device, we can follow the manual setup steps to complete the process without Bluetooth.
How many pods can I get?
Ignite WiFi Pods (Gen 2) (Sold and rented individually): Up to six pods per account. Ignite WiFi Pods (Gen 1) (formerly known as BlueCurve Pods) (3-pack rental only): A maximum of three 3-packs — nine Pods total — per account.
One of my pods is offline, with a blinking light.
The blinking light means it is trying to connect to the Ignite WiFi Gateway. Use the “Help Me Fix It” self-troubleshooting in the Ignite HomeConnect App and follow the prompts.
When I go into "WiFi Equipment" in the Ignite HomeConnect App, I am missing some of my pods.
One or more Pods may have not activated properly. Please try activating the Pod again by following the steps provided in the “Activate Pods” section above.
Note: You may not need to activate all the Pods in your pack, you can activate one or more Pods. If there is a change in the environment or WiFi coverage you can always activate the other Pods at a later date by following the same steps above for activation.
How long will it take for my Ignite WiFi Pods to optimize?
Over the next few days, your WiFi network will optimize your pods. Please note, the more Pods you activate, the longer it will take to optimize your home network. It takes about 24 hours per Pod.
Where can I get additional support?
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw App. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.