Frequently asked questions
Here are a few of the most commonly asked questions about setting up Shaw email. For even more, visit the FAQ: Shaw Email page.
What is Shaw email?
A Shaw email address will have your username followed by @shaw.ca (eg. firstname.lastname@example.org). You can use Shaw Webmail to send and receive email, or you can use the 3rd party mail app of your choice.
How do I create a new @shaw.ca email address?
You can create a new Shaw email address using the My Shaw website or with the My Shaw mobile app.
How many email accounts can I create?
Up to 10 email addresses are included with your Shaw Internet account.
How do I change my Shaw.ca email password?
If you forgot your password, or you just want to change it for security reasons, you can set a new password using the My Shaw website or the My Shaw mobile app.
What is the difference between POP and IMAP email settings?
POP3 is a protocol for receiving email that downloads it to your computer, from a mailbox on the Shaw server. IMAP is a protocol that leaves your emails on the server, allowing you to read and manage emails using multiple computers, devices, and email apps. IMAP is recommended for use with your Shaw email addresses.
What is the largest email message that I can send/receive?
The maximum email size sent or received, attachments included, is 20MB. The maximum file size for an individual attachment, in Webmail, is 5MB.
What is the size of my Shaw email mailbox?
The maximum mailbox size for Shaw email is 1GB.