Looking to switch your modem to Bridge Mode? If you're using an Ignite WiFi Gateway, you can set up Bridge Mode yourself by following the steps here: How to configure bridge mode on the Ignite WiFi Gateway.

For all other Shaw modems, this will require a system update by a Shaw agent. Use online chat support so we can provide you with assistance.

How does bridge mode work?

If you use a third party router in addition to your Shaw modem, you may experience complications with your Internet service. This is referred to as Double NAT (Network Address Translation).

You can resolve the problem of Double NAT by setting your modem to Bridge Mode. This will cause your modem to stop acting as a Wireless Modem and router, and instead, it will act simply as a pass-through modem.

Once in Bridge Mode, you will not be able to use the wireless features of the Shaw Modem, and you will only be able to use as many Ethernet ports on the back of the modem as you have IP's registered to your device. Typically this means you will only be able to use one or two Ethernet ports simultaneously.

Bridge mode FAQ

What does bridging my modem mean?
Bridging your modem means that the modem itself will stop sending a WiFi signal.

When should I bridge my modem?
You should bridge your modem when you need to completely disable WiFi coming from your modem.

You may need to do this if you have purchased a third party router, you may want to enable bridge mode to ensure there are no complications with your WiFi.

What is NAT?
NAT stands for Network Address Translation, which is what enables multiple people on a network to use a single IP address.

What does it mean when I have a NAT conflict?
When two NAT devices are connected in a series (your modem and router for example) they may conflict together. Bridging your modem disables the NAT feature and allows for a router to avoid conflicts.

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