Active Time Details is a feature included with Ignite HomeConnect that provides insight into which apps and websites are being used most by a Ignite HomeConnect profile. Once activated in a profile, the profile will display how long certain apps and websites have been used and will also break down usage by app category.
Only activity on supported apps and websites on supported devices will report Active Time Details. Active time for unsupported apps and websites will still be reflected in the overall active time for the profile but won't be broken down by app or category.
Supported apps and websites
Only details from supported apps and websites will be tracked. Data used through unsupported apps will still be included in the total usage time of the profile but won't be tracked as app or website use nor will it be categorized. A list of supported applications & categories can be found here.
There are two ways you can view Active Time Details—by app/website name and by category.
Note: If you haven't created a user profile yet, you will need to do so to have access to this feature. Instructions on setting up a user profile can be found here.
You can view information on how Active Time Details are recorded right from within the Ignite HomeConnect App.
|Off by default||
When the feature is launched, it must be enabled by on each desired profile.
|User created profiles only||
The default Household and Guest profiles in Ignite HomeConnect will not allow Active Time Details to be turned on. A user created profile must be used to turn on Active Time Details.
|Excludes sensitive apps||Usage on certain websites and apps around dating and adult content are not captured to protect the privacy of our customers.|
|Tracks apps, not content||
Only the app/website used is tracked, not the content consumed within the app.
For example: Time spent on YouTube is tracked, but not the videos watched).
|No visibility by Shaw||
Shaw does not have access to view a customer's Active Time Details to protect their privacy.
|Includes background and embedded content from supported apps||
An app does not need to be installed for its usage to be measured if its via an embedded video on a website or tweet.
For example: Playing an embedded YouTube video on a third party website.
In addition, an installed app not actively being used can also be tracked if it continues to run in the background.
For example: Facebook or messaging services.