Shaw Support: Internet Troubleshooting

How to connect your internet and home phone equipment

Need to set up a new or replacement piece of equipment for your internet or home phone service? Select the model you have on this page for help getting it connected. Connecting your internet equipment Looking to connect your internet equipment? Find ... Read more

Official Shaw apps

Improve your experience with us by downloading our apps. Here is a look at our legacy Shaw apps that can be used to enhance your services. Official Shaw apps Whether you are looking to access your bill or looking to manage your home WiFi, you can use... Read more

How to: Re-register your iOS device to use ShawPasspoint

We’ve upgraded the Rogers WiFi Hotspots experience to make it more secure for iOS users. In February of 2023, some devices will change how certificates are processed. This means that most iOS devices connected to the ShawPasspoint network prior to Au... Read more

Rogers WiFi Hotspots vs. RogersOpen and other SSIDs

Learn about the differences between Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), RogersOpen, and the ShawPasspoint technologies. Rogers WiFi Hotspots allows you to stay connected no matter where you are through our WiFi network, and the nam... Read more

Shaw Webmail Maintenance Tips

Learn how to improve your Shaw email performance and ensure you can continue sending and receiving emails through your Shaw account. Browse these tips for more insight. How to manage my inbox Managing your emails and folders is simple with Shaw Webma... Read more

About: Shaw Webmail Quotas

Learn about Shaw email quotas and how to manage your email. A full mailbox may impact your ability to send or receive emails. Use these tips to troubleshoot. About Shaw Webmail Quotas Shaw webmail has quotas (limits) on the amount of data that can be... Read more

How to check for service outages in Rogers Xfinity app

You can use the Rogers Xfinity app to check for internet outages in your area. You can find outage notifications in the Overview tab. Checking for outages in the app helps you save time identifying problems with your connection. What are outage notif... Read more

How To: Connect to Rogers WiFi Hotspots as a Guest

Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) is now available to everyone, with or without Shaw services. Guests can now register their device for a seven-day complimentary trial to the RogersOpen network, with the option to register again a... Read more

How to check internet speed and WiFi with Rogers Xfinity app

The Internet Health Check tool is a troubleshooting feature in the Rogers Xfinity app (formerly BlueCurve Home) to test your internet speed and WiFi connections whenever you choose. Use this tool if you're experiencing an issue or simply want to opti... Read more

How to Remove Dust from Rogers Xfinity Gateway

Persistent high temperatures can be very damaging to electronics. If temperatures reach a certain threshold, internal components can be damaged, and shorten the lifespan of your Gateway. You should periodically inspect and remove dust from your Roger... Read more

How to: Connect to ShawPasspoint SSID

The ShawPasspoint network (SSID) allows for easier registration by installing a profile on your Apple device. This allows you to register for Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) from any location with an Internet connection, without... Read more

Connecting 2.4 GHz Devices without Disabling Band Steering

Many devices that are single band 2.4 GHz capable only, such as certain printers, home security, cameras, Internet of Things (IoT) devices will not connect to a network that is using band steering because of compatibility limitations. Learn how to co... Read more

How To: View Active Time Details in Rogers Xfinity

Active Time Details is a feature included with Rogers Xfinity that provides insight into which apps and websites are being used most by a Rogers Xfinity profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Troubleshooting: Fix Rogers Xfinity WiFi Boost Pods

When an Rogers Xfinity WiFi Boost Pods (formerly known as Fibre+ WiFi Pod) goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a... Read more

Connecting to your home WiFi

If you have a computer, phone, tablet, or other wireless devices you want to connect to your home WiFi network, follow the instructions below. Remember that all of the devices you connect to home WiFi will be sharing the same Internet connection. Con... Read more

Getting started with the Rogers Xfinity app

The Rogers Xfinity (formerly known as Shaw Home) app lets you easily manage and protect your home WiFi and connected devices right from your smartphone from anywhere, at any time. You can install your gateway modem and set up your home WiFi network i... Read more

How to navigate the Rogers Xfinity app

Learn how to navigate and use the Rogers Xfinity app (formerly known as the Shaw Home app). Menu navigation The Rogers Xfinity app's features are organized into four main sections. You'll find menu navigation tabs at the bottom of the mobile app scre... Read more

Shaw Internet Services FAQ

Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more

Troubleshooting: Slow Internet speeds

Once you've connected your modem and set up your home network, both your wired and wireless Internet connections should be reliable, every day. Slow speeds and disconnections can result from weak signals, old equipment or cables, interference, device... Read more

How To: Set up and activate Rogers Xfinity WiFi Boost Pods

This article will tell you how to set up and activate your new Rogers Xfinity WiFi Boost Pods (Gen 2) (formerly known as Fibre+ WiFi Pods). Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common S... Read more

Internet Articles