Shaw Support: Internet Troubleshooting

About: WiFi Satisfaction Guarantee

WiFi is the heartbeat of the modern home. That's why we are committed to providing Ignite Internet customers with a fast, reliable, and secure WiFi connection. Whether you’re working or completing schoolwork from home, or just trying to kick back and... Read more

How to check for service outages in Ignite HomeConnect

You can use the Ignite HomeConnect app to check for internet outages in your area. You can find outage notifications in the Overview tab. Checking for outages in the app helps you save time identifying problems with your connection. What are outage n... Read more

Shaw Gig WiFi FAQ

Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Ignite WiFi Gateway (Gen 2 and Gen 3), you can now get gigabit WiFi speeds in your home for simul... Read more

How To: View Active Time Details in Ignite HomeConnect

Active Time Details is a feature included with Ignite HomeConnect that provides insight into which apps and websites are being used most by a Ignite HomeConnect profile. Once activated in a profile, the profile will display how long certain apps and ... Read more

Shaw Internet Services FAQ

Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more

Troubleshooting: Slow Internet speeds

Once you've connected your modem and set up your home network, both your wired and wireless Internet connections should be reliable, every day. Slow speeds and disconnections can result from weak signals, old equipment or cables, interference, device... Read more

About: Internet Speeds

Our Internet packages provide download and upload speeds that exceed the minimum requirements for the vast majority of popular online services and activities. If you've wondered how upload and download speeds affect your use and enjoyment of the Inte... Read more

Shaw Speed Test FAQ

Refer to these Frequently Asked Questions and tips below to learn more about internet speeds, running a Shaw speed test, and understanding your results. What is an Internet speed test? A speed test is a measurement of the bandwidth being used by a pa... Read more

How To: Run an Internet Speed Test

Internet seem slow? The first thing you should do is perform a speed test. Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below. Internet speeds explained Shaw and most other... Read more

How to: Run an Internet speed test

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. You can view your upload speeds and your download speeds with a Shaw speed test. Follow the steps below to run a speed test. How to run a Shaw speed test To run... Read more

Internet Articles