Shaw Mobile Brand Sunset FAQ

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• General FAQ
• Service and Activation FAQ
• Account FAQ

Effective April 4, 2023, Shaw Mobile sign-ups, additional lines, and hardware upgrades will no longer be available. Shaw Mobile customers in BC and Alberta will have the opportunity to migrate their service over to the Rogers Mobile Canada-wide 4G LTE network at the same rates they currently enjoy on a comparable Rogers plan.

No changes are required for Shaw Mobile customers on this date. Rogers will be contacting customers directly in the coming months to make the transition to Rogers Mobile as easy as possible.

Exclusive 5G mobile offers will also be made available for Shaw Mobile customers at a later date. These offers will allow Shaw Mobile customers to experience the fast and reliable connection that the Rogers 5G network offers.

General FAQ

• What is happening?

  Now that Rogers and Shaw have come together, we're taking steps to transition our mobile offerings over to Rogers Mobile. As of April 4, 2023, customers interested in wireless service from Shaw can shop for their solution with Rogers, as we are no longer accepting new Shaw Mobile sign-ups, additional lines, or hardware upgrades.

  At this point, your current Shaw Mobile service will not be impacted. You are not required to migrate to Rogers right now. We will be contacting customers directly in the coming months to make the transition as easy as possible.

  • Existing Shaw Mobile customers in BC or Alberta can migrate to Rogers Mobile on a comparable plan at the same rate.
  • These comparable plans will not be eligible for device financing and will not include features such as Roam Like Home and 5G network access. These will be Bring Your Own Device (BYOD) plans only.

  We are also working on exclusive new 5G offers for Shaw Internet customers to experience the power of the Rogers 5G network. These offers will be made available at a later date.

  • When Shaw Mobile customers migrate to Rogers Mobile, they will have an opportunity to move to a new 5G offer or stay on the comparable 4G LTE plans.
• I have Shaw Mobile, what does this change mean for me?

  At this point, your current Shaw Mobile service will not be impacted. You are not required to migrate to Rogers right now.

  • Existing Shaw Mobile customers in BC or Alberta will be invited to migrate to Rogers Mobile on a comparable plan at the same rate. These plans will not be eligible for device financing and will not include features such as Roam Like Home and 5G network access. These will be Bring Your Own Device (BYOD) plans only.

  In the coming months, Shaw Mobile customers will be migrated over to the Rogers Mobile Canada-wide 4G LTE network while maintaining the same rates they currently enjoy.

  • In the interim, you can continue to enjoy the same great service from Shaw Mobile that you are used to.
  • We are also working on some exclusive new 5G offers for Shaw Internet customers to experience the power of the Rogers 5G network. These offers will be made available at a later date.
• When do I need to migrate from Shaw Mobile to Rogers Mobile?

  You are not required to migrate to Rogers right now, and you can continue to enjoy the same great service from Shaw Mobile that you are used to. Over the next several months, you will be contacted directly to migrate to the Rogers network.

  We are also working on some exclusive new 5G offers for Shaw Internet customers to experience the power of the Rogers 5G network. These offers will be made available at a later date.

• How do I ensure my pricing will stay the same if I change from Shaw Mobile to Rogers Mobile?

  We will be contacting you shortly. In the coming months, Shaw Mobile customers will be migrated over to the Rogers Mobile Canada-wide 4G LTE network while maintaining the same rates they currently enjoy.

• How long will Rogers honour my existing Shaw Mobile pricing?

  We have committed to honouring existing pricing for Shaw Mobile customers in BC and Alberta who subscribe to Shaw Internet for five years as of April 4, 2023.

• I’m a Shaw Internet customer in BC/AB and I already have mobile service from Rogers/Fido, can I get the same discount?

  At this time, 4G LTE Shaw plans are available to existing Shaw Mobile customers only.

• What if I can’t make it to a Rogers Mobile location? Can I get the 4G LTE Shaw plan online?

  At this time, 4G LTE Shaw plans are only available in Rogers retail locations.

• Until I am migrated to Rogers Mobile, will my Shaw Mobile account still receive the same technical and billing support?

  Yes! This change will not impact our ability to provide technical or billing support to current Shaw Mobile customers.

• If I currently have Shaw Mobile, but am not currently a Shaw Internet customer, can I receive the 4G LTE Shaw plan?

  Shaw Mobile standalone customers will also be contacted to migrate when plans become ready.

• If I currently have Shaw Mobile, but I am subscribed to a legacy Shaw Internet package, do I need to upgrade my Internet to Shaw Fibre+ Internet to continue receiving the discounted price?

  No. Existing Shaw Internet 5 to 600 customers with Shaw Mobile also qualify for an offer that includes the same mobile pricing on a comparable plan.

Service and Activation FAQ

• If I don’t switch over to Rogers Mobile, what happens to my Shaw Mobile service?

  For now, you can continue to use your Shaw Mobile service as you do today.

  We will be reaching out to you directly to transfer your plan in the coming months. In the interim, your current service will not be impacted.

• Can I still sign up for new Shaw Mobile services?

  Effective April 4, 2023, new Shaw Mobile sign-ups, additional lines, and hardware upgrades will no longer be available for Shaw Internet customers.

  At this time, all new wireless activations will be for Rogers Mobile through a Rogers retail location. 4G LTE Shaw comparable plans are available exclusively to existing Shaw Mobile customers in BC and Alberta.

  Customers looking to activate a new mobile service can visit a Rogers retail location or go to rogers.com/mobility to explore in-market Rogers Infinite plans.

• How many Shaw Mobile lines from the same household can be ported to Rogers Mobile and still receive the 4G LTE Shaw plan?

  Up to six (6) Shaw Mobile lines can be migrated to Rogers on the 4G LTE Shaw plan.

• Can I add a new line to my existing Shaw Mobile account?

  If you would like an additional line, please visit a Rogers retail location to migrate your Shaw Mobile account and qualify for the 4G LTE Shaw plans on both existing and new lines.

  Please bring your most recent Shaw Mobile bill (within the last two months) and two pieces of ID (including a valid government-issued photo ID). You must have your Shaw Mobile account number and phone number in order to migrate your existing number(s). 

• I just received my SIM card from Shaw Mobile; can this still be activated on my device?

  We will still honour SIM card activations that we’ve mailed out. In the coming months, Shaw Mobile customers will be migrated over to the Rogers Mobile Canada-wide 4G LTE network while maintaining the same rates on a comparable plan. We will be reaching out to you directly to transfer your plan in the coming months.

• How do I swap or replace my Shaw Mobile SIM card in the future?

  We can still assist with providing and activating a replacement SIM card for existing Shaw Mobile lines. Please visit the closest Shaw Retail location for assistance.

• Can I finance or purchase a new device through Shaw Mobile?

  At this time, new hardware purchases and device financing are only available through Rogers Mobile. Discounted plans for Shaw Mobile customers are Bring Your Own Device (BYOD). If you’re interested in financing a new device, visit a Rogers retail location to explore in-market Rogers Infinite plans or visit rogers.com/mobility.

• When I switch to Rogers Mobile, can I keep all my lines and phone numbers?

  Absolutely! When switching from Shaw Mobile to Rogers Mobile, you will be eligible for the same number of lines and can keep the same phone numbers you have today.

• Will I be charged a Setup Service Fee when migrating my Shaw Mobile services over to Rogers Mobile?

  Shaw Mobile customers that port their current number to a Rogers account can qualify for a bill credit for the Setup Service Fee. This is a one-time credit and will appear on your second or third bill, depending on your bill cycle.

  Conditions may apply. Please visit a Rogers retail location for more details.

• Do these 4G LTE Shaw plans offer financing for new devices?

  These exclusive plans for existing Shaw Mobile customers were created with Bring Your Own Device (BYOD) in mind. To be eligible for device financing, you can select an in-market Rogers Infinite plan.

  Customers wishing to stay on a comparable plan to what they have with Shaw Mobile can choose to purchase a new device outright.

Account FAQ

• If I change my current Shaw Internet plan, can I keep the Rogers Mobile discount?

  As long as your Shaw Internet service remains active and on billing, you can continue to enjoy a discount on your Rogers Mobile service. If you downgrade your Internet tier, the amount of your mobile discount may be impacted.

• What will happen to any MyTab balance if I change from Shaw Mobile to Rogers Mobile?

  If there is any MyTab balance, the remaining amount will be added to the final Shaw Mobile invoice. Moving to Rogers Mobile means receiving the full benefit of a Rogers account and closing your existing Shaw Mobile account, so any MyTab balance will need to be paid off.

  You can check your current MyTab balance under My Plan and Device using MyShawMobile.

• What happens to my 4G LTE Shaw plan if I cancel my Shaw Internet services?

  Your discount is dependent upon having Shaw Internet services. If those services are cancelled, you would no longer be eligible for your 4G LTE Shaw plan.

• Will I still have access to Shaw Go WiFi on a 4G LTE Shaw plan?

  If you migrate from Shaw Mobile to Rogers Mobile, you will retain Shaw Go WiFi access via ShawOpen hotspots as long as you remain a Shaw Internet customer.

  Shaw Mobile customers who migrate to Rogers may need to re-authenticate their device to Shaw Go WiFi the next time they are at a ShawOpen hotspot.

• What if I just bought a device from Shaw Mobile and I’d like to return it?

  The Shaw Mobile standard Buyer’s Remorse policy applies as it did before:

  • If you have purchased your device within the last 30 days, the device is in like-new condition, and you have not used more than 50% of your monthly allotted data, you can return the device for a refund. All refunds must be completed in person in a Shaw Retail location.
  • Learn more: How to return Shaw Mobile equipment.
• Can I still make account changes to my Shaw Mobile account?

  Account and service changes will remain the same. We will continue supporting all the changes you can make to your current lines today:

  • One-time travel packages and temporary add-ons
  • Rate plan changes
  • Phone number changes and updates
• Will my billing information carry over when I switch to Rogers Mobile?

  No. Billing details, including automatic payments, will not carry over. Confirm your billing preferences while switching to Rogers in any Rogers retail location.

  After switching to Rogers, you can set up pre-authorized payments anytime with MyRogers.

• Who do I contact for questions on my bill (before and after migrating)?

  If your questions are for a Shaw Mobile invoice (before your Shaw Mobile migration), you are still able to contact Shaw Mobile at www.shaw.ca/contact-us.

  If your questions are for a Rogers Mobile invoice (after migration), you would contact Rogers Mobile at www.rogers.com/contact.

Related readings

• Rogers & Shaw Coming Together FAQ
• Mobile Articles
• Mobile Discussions