Can't access Blue Curve TV via the web - error msg "An unexpected error occurred. Please try again."

Have been unable to access Blue Curve TV via the internet for over a week. When I try to login, it gives out an error message at the "https://signin.shaw.ca/as/NBS5H/resume/as/authorization.ping" webpage, - "An unexpected error occurred. Please try again.". I have contacted Shaw Live Chat twice and they're clueless. They have no idea why it's down, but they say they are aware of the problem. They also have no idea when it will be fixed. Anyone else having this problem? I use it as a backup when my satellite access is blocked by bad weather.