This article will help you set up and activate your Ignite Entertainment Box (TV or Streaming) (formerly known as Shaw 4K Wireless TV or Stream Player) (Xi6 or XiOne). If you have a different TV player, click here.
If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.
If you are connecting both an Ignite Entertainment Box and an Ignite WiFi Gateway (formerly known as Fibre+ Gateway), activate the Ignite WiFi Gateway first using the instructions found here. Your Gateway should be online with a solid white light and have working WiFi, before you proceed.
A voice remote, power cord, and an HDMI cable are included in your Self Connect kit. If something is missing from your kit, please let us know.
Before you start, choose a place for your Ignite Entertainment Box. Make sure it's located:
Keep your Ignite Entertainment Box in sight and point your remote directly at the Ignite Entertainment Box when setting it up. Once it’s activated and the Voice Remote is paired, you can tuck it out of sight if you want.
If you are not seeing the Welcome screen on your TV, confirm you are on the same input that you confirmed in Step 1 a, by using the ‘Input’ or ‘Source’ button on your TV’s original remote.
For more information about how to use and customize settings follow the Ignite TV or Ignite Streaming sections here.
I see an error on the screen during the activation process.
There might be a specific reason and a quick solution based on the error code that appears on the screen. Read our Ignite TV or Ignite Streaming troubleshooting articles for more information.
What does it mean if the light on the box is blinking fast?
This will occur if there is an error. Check for an error code on your tv screen. If one is present, our Ignite TV or Ignite Streaming troubleshooting articles for more information. If the error code is not listed, contact customer support.
Where should I place my Ignite Entertainment Box?
Place your Ignite Entertainment Box in a visible, well-ventilated area in a central location in your home, near an electrical outlet. If you think your wireless signal is weak, move your Ignite Entertainment Box closer to your Ignite WiFi Gateway.
What if I need a stronger WiFi signal?
Make sure your Ignite WiFi Gateway is located in a central spot in your home to get the best possible WiFi coverage. Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods) are available if you need WiFi coverage in those hard to reach places. You can also try moving your Ignite Entertainment Box closer to your Ignite WiFi Gateway for a better signal.
How do I use my Voice Remote?
Press and hold the microphone button. When the word "Listening" appears onscreen, talk into your Voice Remote. Release the microphone button to submit your voice command. To learn more about using your Voice Remote, read our articles for the Ignite TV or Ignite Streaming remote.
My remote control isn’t responding to any button commands during activation/setup. What do I do?
For remote programming assistance please see How To: Program your Shaw remote.
How can I access my Netflix, YouTube and Amazon Prime Video accounts?
Press and hold the microphone button on your Voice Remote. Say "Netflix", "YouTube" or "Prime Video" to open the app. You may need to follow on-screen instructions to sign into those services.
Need to return some equipment?
For instructions on how to return your equipment, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw App. The quickest support for activating your equipment is available from 7am-9pm local time, seven days a week.