Learn how to troubleshoot error XRE-06004 on Shaw TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06004 on Shaw TV.

Error message

On-screen message

"Something's not quite right. Sorry, we're having trouble with your request. Please give us a few minutes and try again. XRE-06004."



The error may occur when trying to access recordings immediately after a power cycle has been completed on your Shaw TV device.

Troubleshooting tips

To troubleshoot this error:

  1. Wait a few minutes and try again.
  2. Power cycle the main Shaw TV Player (XG1v3).
  3. Power cycle any affected Shaw portals.
  4. Test PVR functions approximately 1 minute after the picture has been restored on all devices.
  5. If the error still occurs, speak with a Shaw support representative.
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