Learn how to troubleshoot error XRE-07007 on Shaw TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07007 on Shaw TV.

Error message

On-screen message

"Unfortunately, this program isn't available right now. Check back soon as our programming is updated frequently. XRE-07007."



This error may occur when a selected Shaw On Demand or Pay-Per-View title is no longer available. This can include titles that are on your Favourites list that are no longer available in our Shaw On Demand library.

Troubleshooting tips

To troubleshoot this error:

  1. You can confirm if the title is still available in our catalogue by accessing http://vod.shaw.ca and searching for the title.

    • If you cannot find the title here it is no longer available for ordering or playback in the Shaw On Demand library.

    • If the title is still available, perform the following troubleshooting steps:

  2. Power cycle the main Shaw TV Player (XG1v3).

    • Disconnect the power cable and then reconnect it after 10 seconds

  3. Once the picture has been restored on your Shaw TV Player (XG1v3), power cycle Shaw TV Player (XiD)s on any other TVs displaying this error.
    • Disconnect the power cable and then reconnect it after 10 seconds.
  4. Try playing the selected title again.
  5. If the error still occurs, speak with a Shaw support representative.

Check out these Shaw TV troubleshooting tips for other error codes. 


We're Here to Help