With Shaw TV, you can watch Amazon Prime Video right from your TV set-top box. Find Prime Video content by searching the Shaw TV library, or launching the Prime Video app.
Note: A Shaw Internet subscription is required to use apps on Shaw TV or Shaw Stream.
To access and watch Prime Video content on Shaw TV, it is required to have:
Shaw TV or Shaw Stream
An Amazon Prime membership
Shaw Internet service
Prime Video content is available by searching the Shaw TV library, or launching the Prime Video app. You can find your favourite shows by name, or go to the Prime Video app to browse.
With the Shaw TV voice remote, say something like
Launch Prime Video from the Shaw TV apps menu
Launch Prime Video from the Shaw Stream apps menu
Access Prime Video from Recently Watched or Continue Watching
Once you're in the Prime Video app, everything labeled Included with Prime is available with your Amazon Prime membership. Other content may require an additional subscription. Read the Prime Video Channels section below to learn more.
When you first launch the Prime Video app, you'll be asked to sign in to your Amazon account. Already an Amazon Prime member? You can sign in with your existing account right away. If you're not yet signed up for Amazon Prime, visit amazon.ca/prime to get started.
Existing Amazing Prime members
If you're not yet an Amazon Prime member
Note: Billing for your Amazon Prime membership is handled by Amazon, and will not show up on your Shaw bill.
The Prime Video app on Shaw TV has options for subtitles (closed captions) and audio in various languages.
To turn on subtitles
To change subtitle and audio language settings
You can restrict access to the Prime Video app using Shaw TV parental controls. Content within the app can be restricted using the parental controls and purchase restrictions in your Amazon account.
To restrict access to the Prime Video app
To learn more about Shaw TV parental controls, read How To: Use Shaw TV Parental Controls.
To restrict content within the Prime Video app
Prime Video on Shaw TV supports SD, HD, UHD/4K, and HDR, depending on the title you're watching. To check video streaming quality, press OK on your remote while watching a title, and look in the bottom-left.
Your playback device and your Internet connection also affect picture and audio quality.
|Video quality||Supported devices||Title availability|
|SD (Standard Definition)||All Shaw TV Players, all TVs||All Prime Video titles|
|HD (High Definition)||All Shaw TV Players, all HD TVs||Almost all Prime Video titles|
|UHD/4K (Ultra High Definition)||Shaw TV 4K Wireless Player and Shaw TV 4K Player only, 4K TV required||Some Prime Video titles|
|HDR (High Dynamic Range)||Shaw TV 4K Wireless Player and Shaw TV 4K Player only, HDR-capable TV required||Select Prime video titles|
Amazon offers several Prime Video Channels which can be purchased as addons for your Amazon Prime membership. While these channels are available in the Prime Video app on Shaw TV, they are only part of Prime Video, and are not integrated into your Shaw bill or Shaw TV services.
Similarly, if you subscribe to a channel from Shaw that's also a Prime Video Channel, that does not make it available in Prime Video.
Billing for Prime Video Channels is handled by Amazon as part of your Prime membership.
Learn more: Visit Amazon's support site for more information about Prime Video Channels.
If you're having trouble using Amazon Prime Video on Shaw TV, read the following support article for troubleshooting tips:
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