Find answers to frequently asked questions about Netflix on Ignite TV (formerly BlueCurve TV). Learn about items such as streaming and video quality of Netflix on Ignite TV as well as billing information.
Here are some answers in regards to streaming and video quality of using Netflix on Ignite TV.
Netflix streams content to Ignite TV in both standard (SD) and high definition (HD) resolution (defined as 720p or better). To receive HD streaming of Netflix programming on Ignite TV, make sure you sign up for a service plan from Netflix that includes HD. Learn more about Netflix stream plans or you can change your service plan directly with Netflix.
Netflix currently offers three plans (Note: There is no restriction to the number of devices that can be registered to a Netflix account at any time; however the number of screens you can watch at one time is dependent upon your Netflix plan. Each Ignite TV set-top box will count as a screen).
It is important to understand that like all Internet streaming, the actual resolution of the video Netflix delivers can vary, no matter what your Netflix service plan is. Netflix adjusts the resolution it delivers to achieve the best quality video based on:
Please note: Content for Netflix on Ignite TV is delivered via the internal modem of the Ignite TV set-top box. Using the Netflix App does not share bandwidth with the modem provided for your Shaw Internet service, however, it does count toward monthly Internet data limits.
To learn more about how Netflix determines the video streaming resolution it delivers, see help.netflix.com. It is important to understand that Netflix is delivered over the Internet and therefore is subject to Shaw Internet data usage policies.
Yes, 4K (UHD) content is available with Netflix on Ignite TV. This requires a Netflix Premium plan, a 4K television, and the Ignite Entertainment Box or 4K Player (XG1v4). The HDMI port used (i.e. on your 4K TV, AV receiver and/or Soundbar) must be HDCP 2.2 compliant. You may refer to the manual included with your TV equipment to confirm 4K capability.
Yes, Basic with ads is a 4th subscription option that offers Netflix at a lower cost and is available to Shaw customers the same as other subscription tiers. A limited number of movies and TV shows are not available due to licensing restrictions on Basic with Ads.
Answers to common questions about billing.
Netflix is currently updating their policies on account sharing, please visit: Sharing your Netflix account for more info.
If you have forgotten your password, go to Netflix.com/loginhelp or go to the Netflix App on your Ignite TV set-top box and click Forgot Your Password. An email will be sent to the email address you have on file with Netflix. If you do not recall the email and password for your Netflix account, simply go to Netflix.com/loginhelp.