Shaw Support: TV Troubleshooting

How to program your Large Button Voice Remote

Get started with your Large Button Voice Remote by pairing it with your Ignite Entertainment Box, TV and audio system. Pair your Large Button Voice Remote with the Ignite Entertainment Box Once paired, you can use your remote to change channels, use ... Read more

Overview of the Large Button Voice Remote

Learn about the Large Button Voice Remote's accessibility features and how to get one for your Rogers Xfinity TV or Rogers Xfinity Streaming services. Rogers Large Button Voice Remote The Rogers Large Button Voice Remote is the next-generation access... Read more

How To: Use the Rogers Streaming voice remote (XR16)

The Rogers Streaming (formerly Ignite Streaming) voice remote (XR16) comes bundled with Rogers Streaming. This compact remote comes with voice control technology and a simple button layout for easy navigation. Features and button layout Use the guide... Read more

How To: Use the Web Remote to control your TV

The Accessible Web Remote works as an alternative to your Rogers Xfinity voice remote. You can use the Web Remote from anywhere by signing in at webremote.shaw.ca with your Shaw ID. This is a great option for those with accessibility considerations, ... Read more

How To: Watch 4K content on Rogers Xfinity TV

With Rogers Xfinity (formerly Ignite) TV, you can watch live sports in 4K and stream 4K content from your favourite apps. This article covers how to access and record 4K content from your Rogers Xfinity TV set-top box. For an overview of 4K service i... Read more

How To: Connect your HD Guide TV Player (DCX3510-M & DCX3200 P3)

This article will help you set up and activate your HD Guide TV Player (DCX3200 or DCX3510). If you are setting up a different piece of hard find it in our Self Connect page. If you need answers to other common Self-Connect questions, our Self Connec... Read more

Ignite Entertainment Box (XiOne, Xi6) FAQ

Find answers to frequently asked questions about the Ignite Entertainment Box (XiOne, Xi6) (formerly known as 4K Wireless TV Player). This page includes general information, details on eligibility, and questions about how the Ignite Entertainment Box... Read more

How To: Use Chromecast with the Rogers Xfinity Stream App

Casting allows you to stream (or cast) content from the Rogers Xfinity Stream App (formerly known as Ignite TV App) to your TV screen, using your mobile device or Chrome web browser as a remote control. You can stream from the Rogers Xfinity Stream A... Read more

Quick Answer: How to troubleshoot an unresponsive cable box

Follow these tips, if your cable box is unresponsive and not responding to your remote control: Solution Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digit... Read more

Quick Answer: How to exchange your Shaw remote at a Shaw retail location

Looking to get a new remote control for your Shaw TV so that you can enjoy your Shaw TV experience? Our exchange policy on remotes has changed, and until further notice, we only provide replacements via mail. If you need to replace your remote, ident... Read more

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