Move your Shaw services to your new home. Let's get your TV, internet or Phone ready for your move because it should be easy to stay connected.

It's seamless with Shaw. Let us know when and where you're moving, and we'll help make it easy.

Set up your move

Visit our contact us page to get your move started, it's best to give us a couple weeks notice if possible. We can help you schedule your move up to 40 days before the big day. When you chat with us online, our Virtual Assistant will help compile all the info we'll need for your move.

Be ready with:

  • Your new address. Inform us of any special considerations (newly built house, apartment with a utility closet). Not sure if Shaw services are available at your new location?  Check to see if Shaw services are available in your area.
  • Dates. The day you're leaving the old address and the day you need services connected. We can book up to 40 days out from when you chat in.
  • A phone number to get hold of you during the move.

Note: Ask if you can Self Connect; free to move on your own time and terms, we're here for support if you need it.

Moving Checklist

Be prepared for your move; grab a copy of the Shaw Moving Checklist. To make moving Shaw services as easy as can be, we've put together a checklist to make sure everything goes smooth. 


Shaw Moving Checklist.png

Click above image to download the Shaw Moving Checklist PDF.

Feel free to keep a copy of the checklist on your phone, or print it out, because small things are easy to forget.

Installation tips

Prep for your install. Be ready whether you've opted for a professional install, or your new home is able to be Self-Connected.

Professional Installation

  • Sign up for SMS text appointment reminder.
  • Unpack your Shaw equipment where you want it connected.
  • Don't block outlets with furniture.
  • Ensure someone over 18 is home when the installer arrives.

Self-Connect

  • Pack up your Shaw equipment with all the cords for easy set up later.
  • Feel free to visit our Self-Connect page for more specific instructions on connecting your equipment.
  • Enjoy your services being ready when you are.

Need to upgrade your service?

New home, new you. What you had before may not be the right fit for your new place. In most moves you can just bring your old equipment and services over, but you're free to consider and upgrade:

Going to be working from home? Make sure you're on the right internet plan.

Want the newest and shiniest gadgets for your new place? Visit one of our retail stores for Smart Home products.

Need a new mobile line for a new city? Shaw Mobile is looking bright.

No better time for a change than when you're already unplugging everything. Visit our offers page for more plans and ask about new programming and equipment when you chat online.

Moving Services FAQ

 Is there a charge for moving Shaw services?

  • No charge! Moving is always free with Shaw.

Can I hook up my equipment at the new address myself?

  • We can't wait to find out. Most addresses allow for TV and/or Internet customers to Self Connect their equipment. It all depends on the location and equipment, so we'll figure it out together.

How far in advanced should I book my move?

  • 2-4 weeks notice is recommended to ensure we can schedule the exact time and date that works for you.

What are the different ways can I schedule my move?

  • Visit shaw.ca/contact-us for our contact options. If you chat with us our Virtual Assistant will help collect everything you'll need to move before an agent books your date.

What will happen with my bill?

  • The only real difference you'll see on your bill is the new address. For a seamless transition we recommend making sure you're on eBill.

Can I make changes to the appointment after I book it?

  • If you need to move your move, we'll move. Changing services usually requires rescheduling - so, if possible, go over your bundle and make any updates during the initial booking.

What if I need to cancel services? 

  • We're sorry you're looking to go. Cancellation of service must be done with the account holder or fully authorized person. Visit shaw.ca/contact-us.

How do I check to see if I can get Shaw services at my new address?

  • You can enter your address at Shaw.ca to see if your new area is serviceable. Check our full guide of serviceability.

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