To cancel your Shaw Internet, TV, or Phone service:

Please contact us at 1-888-472-2222 between the hours of 7am - 8pm (PST), 7 days a week.

What to expect:

  • An agent will review your account, discuss plan options, and offer a solution that best fits your needs.
  • Applicable charges such as unreturned equipment and early cancellation fees may apply upon disconnection.
  • After you have spoken to an agent and confirmed your cancellation details, any Shaw rental equipment can be returned to a Shaw retail location.

Note:Online chat agents cannot fulfill service disconnection requests at this time.


If you are making changes to your channel subscriptions, moving, or temporarily suspending your service, visit the pages below to learn more.


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