While we hate to see you go, if you need to cancel your Internet, TV or Phone service for any reason, please reach out to us.

How to cancel my services

Please contact us between the hours of 7am - 8pm (PST), 7 days a week.

What to expect:

  • An agent will review your account, discuss plan options, and offer a solution that best fits your needs.
  • Applicable charges such as unreturned equipment and early cancellation fees may apply upon disconnection.
  • After speaking to an agent and confirming your cancellation details, any rental equipment can be returned to any Canada Post office

If you are making changes to your channel subscriptions, moving, or temporarily suspending your service, visit the Related readings below to learn more.

Did you know?  If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Learn more at: How do I request a payment extension?

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