If you are not receiving any TV service and your equipment is working fine, the cause may be a result of service interruption as a result of missed payments, seasonal disconnect or planned maintenance/service outage.
Solution
To troubleshoot service interruptions try the following options:
- Visit our Service Updates & Outages section and see if there is a current outage in your area. Or if you suspect that your account is overdue:
- Sign into My Shaw.
- Check your current balance due under the My bills section of the My Shaw homepage.
- Make a payment (if the account is overdue)
If you have set up a seasonal disconnect and have returned early you may not have access to your TV or Internet services. Contact us to restart your Shaw services.
Learn more
Find additional details by visiting Transfer your services when you move
Did you know?
You can take your services with you when you move and avoid a disruption in your Internet, TV, or home phone service.