Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement.

  1. Visit My Shaw
  2. Click My Bills from the top navigation menu.
  3. Click the Request a payment extension link from the banner or pop-up option presented.

Note: The payment extension option is only presented to eligible customers. If your account is up-to-date you will not see this optionAfter requesting a payment extension, please allow 24-48 hours for it to process.




Learn more: Payment options through My Shaw


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