Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a payment arrangement will not necessarily prevent an account from being temporarily suspended.


  1. Visit My Shaw
  2. Click My Bills from the top navigation menu.
  3. Click the Request a payment extension link from the banner or pop-up option presented.



Learn more

Payment options through My Shaw

Did you know?

The payment extension option is only presented to eligible customers. If your account is up-to-date you will not see this optionAfter requesting a payment extension, please allow 24-48 hours for it to process. 

Labels (1)