Quick Answer: How do I request a payment extension?
Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a payment arrangement will not necessarily prevent an account from being temporarily suspended.
The payment extension option is only presented to eligible customers. If your account is up-to-date you will not see this option. After requesting a payment extension, please allow 24-48 hours for it to process.