Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a payment arrangement will not necessarily prevent an account from being temporarily suspended.
Solution
- Visit My Shaw
- Click My Bills from the top navigation menu.
- Click the Request a payment extension link from the banner or pop-up option presented.
![my-shaw-web-payment-extension-request.png my-shaw-web-payment-extension-request.png](https://support.shaw.ca/t5/image/serverpage/image-id/13571i55DB5C0707329D19/image-size/medium?v=v2&px=400)
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Payment options through My Shaw
Did you know?
The payment extension option is only presented to eligible customers. If your account is up-to-date you will not see this option. After requesting a payment extension, please allow 24-48 hours for it to process.