Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we will work with you to find a flexible payment arrangement that considers your financial situation. You can easily request a payment arrangement online through the My Shaw website. If you want to talk with an agent you can chat with us.
An effective payment extension will help when your account has an upcoming suspension or disconnection to give you some more time and flexibility to pay. Please check required payment dates on your most recent bill to ensure you are contacting us at the appropriate time.
When you sign in to My Shaw (either the website or the app) if you are overdue you will see a banner outlining your status and balance which will allow you to quickly and simply request an extension without having to talk to an agent. You can also navigate to see the overdue balance and a prompt to request an extension by going to to My Bills in the menu on the website, or the Billing tab in the app.