After moving to a new address, you'll need to get all your equipment connected. If you received new equipment for your new home, we recommend having a technician help with set-up.
Already have all your equipment? Find the steps below to help get everything connected on your own terms.
Got new equipment you're looking to set-up after you've already moved? Visit shaw.ca/selfconnect, or follow the instructions provided in your Self Connect kit. If you still need to book your move, see shaw.ca/moving.
Take all your Shaw equipment, cables, and cords with you. Try to pack everything together during your move, including any splitters on the cables or remotes for your TV. Pictures of your current setup, how cables are used and where they’re plugged in, can to help make reconnection easy.
Have a home phone with Shaw? If your phone is currently connected through your Ignite WiFi Gateway, it is possible to Self Connect at the new address with the steps below. If your phone is not connected to your Ignite WiFi Gateway, we'll get you a technician to ensure your phone is working at the new address. See our wiring guide to help determine your phone equipment.
Make sure your Internet is connected first, your TV or home phone may rely on an Internet connection in order to work.
Using the same modem? No need to call us, connect the modem to an active cable outlet and follow these steps:
Your modem and devices should remember the Network Name & Password you have been using and your devices should automatically reconnect once your modem has booted up and come online. See more on Changing your wireless name (SSID) and WiFi password if you're wanting to change it.
Ignite WiFi Pods
After connecting, it can take up to two minutes for a Pod’s connection status to update in the app.
Depending on your house size and coverage needs, you may not need all the WiFi Pods you were using before so consider experimenting with the WiFi range in your home to determine the best setup for you.
If you experience any issues while reconnecting your WiFi Pod(s), use the app’s Troubleshoot or Help Me Fix It options.
If you have your home phone connected through your Ignite WiFi Gateway (Gen 1, Gen 2, or Gen 3), you're eligible to self connect:
If your phone is connected to a digital phone terminal at your old home (a separate box from your modem), you'll need to a technician to assist with the installation to ensure that phone services are fully connected at the new address.
Ignite Entertainment Box (Xi6)
Before you start, ensure your modem is connected and online with working Internet.
All Other TV Equipment
If you are not seeing the channel guide or a live channel on your TV, confirm you are on the same input/source that you connected to above, by using the ‘Input’ or ‘Source’ button on your TV’s original remote. If you're seeing an error code, try a different coax outlet and contact us if you're having difficulties.
Things not going as expected? See if we have it covered here. If you experience an issue that you’re not able to resolve on your own, please contact us at 1-888-472-2222 or shaw.ca/chat.
How do I know that my internet modem is connected?
Once the coax and power cables are connected, your modem should boot up automatically. This process can take up to 10 minutes.
I don't think the lights on my modem look right?
If you don’t see a solid white light, or the first four light(s) have not turned solid within 15 minutes you might have connected your modem to an inactive coax outlet, or there might be a signal issue on the coaxial cable or outlet.
Try using a different coax outlet and remove any cable splitters. If you don't have another outlet and you still can't get your modem to come online, please contact us.
I've got an error message on my TV screen or my front panel of my cable box?
Common errors (like RDK codes, NoIP, or One Moment Please) can be caused by an inactive outlet. Try using a different coax outlet. If all available outlets have been tried, with no success, or you don't have another outlet and you still can't get your TV Player to come online, please contact us.