After moving to a new address, you'll need to get all your equipment connected. If you received new equipment for your new home, we recommend having a technician help with set-up.
Already have all your equipment? Find the steps below to help get everything connected on your own terms.
Got new equipment you're looking to set-up after you've already moved? Visit shaw.ca/selfconnect, or follow the instructions provided in your Self Connect kit. If you still need to book your move, see shaw.ca/moving.
Preparing for your move
Take all your Shaw equipment, cables, and cords with you. Try to pack everything together during your move, including any splitters on the cables or remotes for your TV. Pictures of your current setup, how cables are used and where they’re plugged in, can to help make reconnection easy.
Have a home phone with Shaw? If your phone is currently connected through your Ignite WiFi Gateway, it is possible to Self Connect at the new address with the steps below. If your phone is not connected to your Ignite WiFi Gateway, we'll get you a technician to ensure your phone is working at the new address. See our wiring guide to help determine your phone equipment.
Connecting your Internet
Make sure your Internet is connected first, your TV or home phone may rely on an Internet connection in order to work.
Using the same modem? No need to call us, connect the modem to an active cable outlet and follow these steps:
- Choose a place for your modem. Ideal placement would be:
- Where the WiFi will be used the most.
- Out in the open and raised off the ground.
- Near a coax outlet and power outlet.
- Not in the basement, inside cabinets, or near other large household appliances.
- Connect your modem.
- Connect one end of the coax cable to the coax outlet and the other end to your modem.
- Plug in the power cord to the back of the modem and power outlet.
- Allow your modem to boot up; the booting process can take up to 10 minutes.
- For Ignite WiFi Gateway (Gen 1, Gen 2, or Gen 3) modems, it’s online and ready to use when you have a solid white light.
- For all other modems, it's online and ready to use when the first four lights have turned solid.
Your modem and devices should remember the Network Name & Password you have been using and your devices should automatically reconnect once your modem has booted up and come online. See more on Changing your wireless name (SSID) and WiFi password if you're wanting to change it.
If your modem is not displaying the lights described above, try a different coax outlet. Contact us via chat or 1-888-472-2222 if you're still having issues.
Ignite WiFi Pods
- Place the first Ignite WiFi Pod and then confirm in your Ignite HomeConnect App that it has successfully come online.
- Place Pods in between the modem and areas you’re trying to increase coverage to.
- When connecting multiple WiFi Pods, they will need to be within range of either the modem or another WiFi Pod (typically a maximum of 20-30 feet).
- Pods should be visible and not blocked by furniture or other large objects.
- Repeat for any additional Pods, placing them in those tough to reach areas of your home.
After connecting, it can take up to two minutes for a Pod’s connection status to update in the app.
Depending on your house size and coverage needs, you may not need all the WiFi Pods you were using before so consider experimenting with the WiFi range in your home to determine the best setup for you.
If you experience any issues while reconnecting your WiFi Pod(s), use the app’s Troubleshoot or Help Me Fix It options.
Connecting your Phone
If you have your home phone connected through your Ignite WiFi Gateway (Gen 1, Gen 2, or Gen 3), you're eligible to self connect:
- Ensure that your Internet is fully connected and working in your new home
- Connect your telephone or telephone base to the phone port (Tel 1) on the back of your Gateway using the cord that came with your telephone.
If your phone is connected to a digital phone terminal at your old home (a separate box from your modem), you'll need to a technician to assist with the installation to ensure that phone services are fully connected at the new address.
Connecting your TV
Ignite Entertainment Box (Xi6)
Before you start, ensure your modem is connected and online with working Internet.
- Choose a place for your Ignite Entertainment Box. Make sure it's located:
- Close to your TV and an electrical outlet.
- Within range of your WiFi signal.
- Off the ground in a space that allows free airflow around it.
- Connect the HDMI cable from your Ignite Entertainment Box's HDMI TV port to one of your TV’s open HDMI IN ports.
- Make note of which HDMI port you’ve connected to for the next step.
- Power on your TV and select the same HDMI input your cable is connected to using the remote you typically use to control your TV’s functions.
- Connect the power cord to the back of your Ignite Entertainment Box and to an electrical outlet.
- Your Ignite Entertainment Box should boot up and your channels should load into your guide.
- If you are not seeing the Welcome screen, followed by your channels, on your TV, confirm you are on the correct input, by using the ‘Input’ or ‘Source’ button on your TV’s original remote.
All Other TV Equipment
- Choose a place for your TV Player. Make sure it's located:
- Close to your TV, a coax outlet and an electrical outlet.
- Off the ground in a space that allows free airflow around it.
- Attach a coax cable from the coax wall outlet to the CABLE IN port on your TV Player
- Connect your chosen Video cable:
- HDMI (High Definition)
- Connect the HDMI cable from your TV Player’s HDMI ‘Out to TV’ port, to one of your TV’s open HDMI IN ports.
- Make note of which HDMI port you connect on the TV.
- Turn on your TV and tune to the same HDMI input you connected to, using the remote that came with your TV.
- Composite Cable (Standard Definition)
- Connect the composite cable to the composite ports on your TV and TV Player (red cable to red port, yellow cable to yellow port, white cable to white port).
- Turn on the TV and set it to display the video source you connected the composite cables to
- HDMI (High Definition)
- Attach the power cord to the back of your TV Player and plug it into an electrical outlet.
- Your TV Player should boot up and your channels should load into your guide.
- TV Players:
- XG1V3 should show time (does not need to be turned on).
- XG1V4 should have a white light (does not need to be turned on).
- XiD should have solid blue light (does not need to be turned on).
- Gateway HDPVR & Portals should display time if you had it set to display previously (should not need to be turned on).
- HD Guide TV Player should display the time or channel number and will need to be turned on.
- DX3400 should display channel and need to be turned on.
- DCT700 will need to be turned on.
- TV Players:
If you are not seeing the channel guide or a live channel on your TV, confirm you are on the same input/source that you connected to above, by using the ‘Input’ or ‘Source’ button on your TV’s original remote. If you're seeing an error code, try a different coax outlet and contact us if you're having difficulties.
Frequently Asked Questions
Things not going as expected? See if we have it covered here. If you experience an issue that you’re not able to resolve on your own, please contact us at 1-888-472-2222 or shaw.ca/chat.
How do I know that my internet modem is connected?
Once the coax and power cables are connected, your modem should boot up automatically. This process can take up to 10 minutes.
- For Ignite WiFi Gateway (Gen 1, Gen 2, or Gen 3) modems, it’s online and ready to use when you have a solid white light.
- For all other modems, it's online and ready to use when the first four lights have turned solid.
I don't think the lights on my modem look right?
If you don’t see a solid white light, or the first four light(s) have not turned solid within 15 minutes you might have connected your modem to an inactive coax outlet, or there might be a signal issue on the coaxial cable or outlet.
Try using a different coax outlet and remove any cable splitters. If you don't have another outlet and you still can't get your modem to come online, please contact us.
I've got an error message on my TV screen or my front panel of my cable box?
Common errors (like RDK codes, NoIP, or One Moment Please) can be caused by an inactive outlet. Try using a different coax outlet. If all available outlets have been tried, with no success, or you don't have another outlet and you still can't get your TV Player to come online, please contact us.