Shaw Mobile is available to assist you with any questions about our products and services. See below for contact methods and hours of operation.

Contact Us

Shaw Mobile representatives are available 7 days a week from 7:00am to 10:00pm PST / 8:00am  to 11:00pm MST. Connect with us on:

  • iMessage
  • Messaging
  • Phone

To speak with a representative by phone, dial 611 from your Shaw Mobile device, or call 1-888-472-2222. Calls to Customer Care are free when calling from a Shaw Mobile device.

Refer to our Contact Us page for all available options and details.

Frequently Asked Questions

How do I get in touch with Customer Care when I'm outside of Canada?

If you are outside of Canada, you can call Customer Care by dialing +1-587-393-4664. Calls to Customer Care are free when calling from a Shaw Mobile device. 

If you are using WiFi calling outside of Canada, calls are treated as if you are located in Canada. To avoid roaming charges, ensure WiFi calling is enabled and prioritized on your device.

Can I Request a Callback?

We do not offer callbacks; however, we are here to help through our contact methods mentioned above.


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