You can use the My Shaw app to chat with customer service, or to self-serve answers by reading articles just like this one.
You can chat with a Shaw agent for technical support, to order new services, schedule a move, and more. Chat support is available Monday through Sunday, 7:00 AM - 10:00 PM PDT.
To begin a chat, tap the Chat button at the button of the app.
If you close the app or lock your phone without first ending the chat, the My Shaw app will send you notifications of new messages. Tap a notification to return to the My Shaw app.
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More of a DIYer? You can access the entire Shaw Support website from your My Shaw app.