Shaw Support Chat
You can chat with a Shaw agent for technical support, to order new services, schedule a move, and more. Chat support is available Monday through Sunday, 7:00 AM - 10:00 PM PDT.
To begin a chat, tap the Chat button at the button of the app.
- Tap Chat in the menu bar
- Tap Start Chat.
- Tap a subject that describes your issue or question.
- Wait in the queue to chat with an agent.
- End the chat by tapping End Chat.
![my-shaw-app-chat.png my-shaw-app-chat.png](https://support.shaw.ca/t5/image/serverpage/image-id/14145i03CB2D26F42C542E/image-size/medium?v=v2&px=400)
If you close the app or lock your phone without first ending the chat, the My Shaw app will send you notifications of new messages. Tap a notification to return to the My Shaw app.
Access Support Articles from My Shaw
More of a DIYer? You can access the entire Shaw Support website from your My Shaw app.
- Tap Support in the menu.
- Use the search bar or tap an area of interest.
- When you reach an article, scroll to the bottom to find links to related articles.
![my-shaw-app-support-home-screen.png my-shaw-app-support-home-screen.png](https://support.shaw.ca/t5/image/serverpage/image-id/14146i96393054ABD3DC8F/image-size/medium?v=v2&px=400)