If your account is overdue and you would like a payment extension, sign in to the My Shaw website (my.shaw.ca) or the My Shaw mobile app. If you are eligible for an extension, you will see a message at the top of the screen offering you the option to submit a payment extension request. 

 

Request a payment extension using the My Shaw website

To request a payment extension using the My Shaw website:

  1. Sign in to my.shaw.ca
  2. At the top of the screen, click Request a payment extension (visible only if you are eligible).
  3. Enter the payment date, within the next 5 days, when you will making the payment in full.
  4. Enter the payment method you will be using to make your payment (eg. in-store or online). 
  5. Enter your  email address.
  6. Click Save.

Note: After requesting a payment extension, please allow 24-48 hours for it to process.

You should see a confirmation message that your extension request has been submitted. You will also receive a summary of your request via email. When we receive your request, we will let you know whether the extension is possible. 

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Request a payment extension using the My Shaw mobile app

To request a payment extension using the My Shaw mobile app (Apple App Store | Google Play Store)

  1. Open the My Shaw app.
  2. At the top of the screen, click Request a payment extension (visible only if you are eligible).
  3. When viewing the form, enter the requested information and select the date by which your payment will arrive.
  4. Enter the payment date, within the next 5 days, when you will making the payment in full.
  5. Enter the payment method you will be using to make your payment (eg. in-store or online). 
  6. Enter your email address.
  7. Tap Submit.

Note: After requesting a payment extension, please allow 24-48 hours for it to process.

You should see a confirmation message that your extension request has been submitted. You will also receive a summary of your request via email. When we receive your request, we will let you know whether the extension is possible. 

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