Whether you are looking to swap or upgrade your Shaw equipment or simply need to return some equipment to us, we can help.

As we continue to navigate the ongoing COVID-19 situation, we've had to make some adjustments to the way we run our business, including the closure of all our Shaw and Freedom retail locations. The health and safety of our employees and customers is so important to us, so we ask that you do not attempt to return equipment to any Shaw office or building in person and follow these simple guidelines below.

If you already have a return label

If you have received a Self Connect kit from Shaw a return shipping label should be included in that box.

  1. Use any available box to pack up your equipment and power cable.
  2. Attach the included return label to the front of the box.
  3. Drop it off at any Canada Post outlet or mailbox.

Hang on to the tracking number until your return shipment has been delivered to Shaw, by Canada Post.

If you need a return label

If your return shipping label was missing or if you are not exchanging equipment, follow these simple steps.

  1. Contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429. 
  2. We will verify which piece of equipment you need to return and email a Canada Post return shipping label and QR code to you.
  3. Use any available box to pack up your equipment and power cable.
  4. You have a few options for handing off your return to Canada Post
    • click the link in the email to print the shipping label, tape it to the front of the package, and drop it at any Canada Post outlet or mailbox.
    • If you don't have a printer, show the QR code at any Canada Post outlet and give them the package to return.
    • take the waybill number and your package to Canada Post

Hang on to the tracking number until your return shipment has been delivered to Shaw, by Canada Post.

What to do if you're moving

If you are moving, please bring all of your equipment with you to your new location.  All the info you need about moving with Shaw can be found here.


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