Whether you are looking to swap or upgrade your Shaw equipment or simply need to return some equipment to us, we can help. We need to authorize any equipment returns or swaps, so make sure to contact us if you haven't already.

As we continue to navigate the ongoing COVID-19 situation, we've had to make some adjustments to the way we run our business to prioritize the health and safety of our employees and customers. As we slowly reopen select retail locations, we ask that you do not attempt to return equipment to any Shaw office or building in person and follow these simple guidelines below.

If you need a return label

If your return shipping label was missing, or we've asked you to send back your equipment, follow the steps below to create a shipping label in order to return your Shaw equipment. For all other equipment inquiries contact us.

Regions Canada Post Return ID number
British Columbia PR630846
Calgary PR652988
Manitoba & Ontario PR639703
Saskatchewan & Alberta (Except Calgary) PR636290

  1. We need to authorize any equipment returns so make sure you contact us to let us know it's coming back before you generate a label.
  2. Click your location from the above region list.
  3. Enter the Canada Post Return ID number.
    Return label ID field.png
  4. Fill in your information including your Shaw Account number.
    Return label customer information.png
  5. Select Exception and Delivery email notifications to be notified of any unforeseen delivery interruptions.
  6. Click Continue, verify your information and then click Get Label.
  7. Use any available box to pack up your equipment, remote, and power cable.
  8. You have a few options for handing off your return to Canada Post
    • Click the link in the email to print the shipping label, tape it to the front of the package, and drop it at any Canada Post outlet or mailbox.
    • If you don't have a printer, show the QR code at any Canada Post outlet and give them the package to return.
    • Take the waybill number and your package to Canada Post

Hang on to the tracking number until your return shipment has been delivered to Shaw, by Canada Post.

If you already have a return label

If you have received a Self Connect kit from Shaw a return shipping label should be included in that box.

  1. Use any available box to pack up your equipment, remote, and power cable.
  2. Attach the included return label to the front of the box.
  3. Drop it off at any Canada Post outlet or mailbox.

Hang on to the tracking number until your return shipment has been delivered to Shaw, by Canada Post.

What to do if you're moving

If you are moving, please bring all of your equipment with you to your new location.  All the info you need about moving with Shaw can be found here.


Labels (2)
Top
TALK TO US
Need more help?