How To: Set up two-step verification for Shaw ID

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Two-step verification is a security measure for your My Shaw account. To ensure any sensitive information is protected, customers are required to set it up. Once enabled, certain sign-in attempts or account-related changes will trigger a 6-digit verification code sent to you via SMS or email. This code will then grant you access to your account. 

Note: The My Shaw app is not supported on iPads. If you wish to access My Shaw using your iPad, you can do so via Safari or Google Chrome.

About two-step verification

Two-step verification is a great measure to keep your information safe.  

• You will be prompted to enter a verification code when you make certain changes in My Shaw.  
• When you choose to trust a browser or a device, you will not be prompted to enter a code for a period of 90 days. However, you will be prompted to enter a code again: 
  • After 90 days. 
  • If you’re doing high-risk changes to your account. 
  • When you use a new browser/forget all browsers.
• If you successfully provided a code and your session expired (120 minutes of inactivity), you will be prompted to enter a code again.

Set up two-step verification

The first time you set up your Shaw ID, or sign in to My Shaw (app or website), you will get a prompt to set up two-step verification for your account. If you skip the set up that first time, you can still enable two-step verification by following the section called Edit a two-step verification method.

Website 

1. Visit my.shaw.ca 
2. Sign in using your Shaw ID and password. 
3. If this is your first time logging in with a new Shaw ID, you should be on the two-step verification page.
   • To receive an SMS text message, add your phone number and click Send Code.
   • To receive an email, add your email address and click Send Code.
4. Open the text message or email you received and copy the 6-digit code. 
5. Back in the website pop-up or app, enter your 6-digit code and click Verify. 

App 

1.  Open the My Shaw App 
2. Sign in using your Shaw ID and password. 
3. You should be on the two-step verification page. 
   • To receive an SMS text message, enter your phone number and tap Send Code.
   • To receive an email, enter your email address and tap Send Code.
4. Open the text message or email you received and copy the 6-digit code. 
5. On the app, enter your 6-digit code and tap Verify. 

Add a second method

Website 

1.  Visit my.shaw.ca 
2. Sign in using your Shaw ID and password. 
3. Click My Profile and scroll down to My Shaw IDs. 
4. In the 2-Step Verificationcolumn next to a Shaw ID, click Set Up. 
5. Enter your phone number or email address. 
6. Click Send Code. 
7. Open the text message or email you receive and copy the 6-digit code. 
8. Back in the website pop-up, enter your 6-digit code and click Verify. 

App 

1. Open the My Shaw App. 
2. Sign in using your Shaw ID and password. 
3. Tap Shaw IDs 
4. In the Shaw ID Settings, tap Edit Two-Step Verification.  
5. Choose the method and tap Set up. 
6. Click Send Code. 
7. Open the text message or email you receive and copy the 6-digit code. 
8. On the app, enter your 6-digit code and click Verify. 

Edit a two-step verification method 

Website  

1. Visit my.shaw.ca. 
2. Sign in using your Shaw ID and password. 
3. Click My Profile and select Edit Profile.
4. Scroll down to the My Shaw IDs section.
5. In the 2-Step Verification column next to a Shaw ID, click SMS or Email. 
6. Click Edit next to a verification method. 
7. Edit the information shown and click Send Code. 
8. Open the text message or email you receive and copy the 6-digit code. 
9. Back in the website pop-up, enter your 6-digit code and click Verify. 

App 

1. Open the app. 
2. Sign in using your Shaw ID and password. 
3. Tap More on the bottom right.
4. Press Shaw IDs.
5. Tap Edit Two-Step Verification.  
6. Choose the method you would like to update, then tap Edit. 
7. Enter the new phone number or email address. 
8. Tap Send Code. 
9. Open the text message or email you receive and copy the 6-digit code. 
10. On the app, enter your 6-digit code and click Verify. 

Remove an additional two-step verification method 

Note: Two step verification is required. You can only remove one of the two methods, you can’t remove the option entirely. If you remove your primary two-step verification method, the remaining one will become the primary by default. 

Website  

1. Visit my.shaw.ca. 
2. Sign in using your Shaw ID and password. 
3. Click My Profile and scroll down to My Shaw IDs. 
4. In the 2-Step Verification column next to a Shaw ID, click SMS or Email. 
5. Click Remove SMS or Remove Email. 
6. Confirm your choice if prompted. 

App 

To remove a two-step verification method: 

1. Open the app. 
2. Sign in using your Shaw ID and password. 
3. Tap Shaw IDs 
4. In the Shaw ID Settings, tap Edit Two-Step Verification.  
5. Choose the method you would like to remove, then tap Remove. 
6. Confirm your choice by tapping Remove SMS or Remove Email. 

Related readings

• About: Shaw ID
• How To: Change your My Shaw password
• How To: Manage your Account using My Shaw