Transferring your number, a process called "porting" is easy and lets you bring your existing phone number over to Shaw Mobile. You can port over a mobile number or a landline.

Getting Started

To transfer your phone number to Shaw Mobile, your line must be active with your existing service provider. You can submit a port request when you activate service or through our Customer Care team if you already have active Shaw Mobile service.

To transfer your number, we’ll need the following information about the account for your current number. We suggest referencing the information on your current provider’s invoice to ensure accuracy:

  • Your phone number
  • Name of current service provider
  • Account number
  • Name of the account holder (as it appears on the invoice)
  • Billing address (required if porting a landline phone number)

How Long Does it Take?

If all the information is correct, transferring a mobile number to Shaw Mobile will take 1-3 hours of the request being submitted. Transferring a landline number to Shaw Mobile will takes 3-5 working business days.

Once your line has ported over, we will send you a text message to confirm the process is complete.

While your port request is pending, you will be assigned a temporary phone number and will have access to all features/services included in your rate plan.

Limitations to Porting

There are a few limitations to keep in mind when trying to transfer your number, including:

  1. If your service is no longer active with your previous provider or was cancelled before porting the requested number, the phone number cannot be transferred to Shaw Mobile.
  2. Your current phone number must have an area code that is located within Shaw Mobile coverage areas in Alberta and British Columbia.
  3. Phone numbers cannot port over from one area code to another.

Protecting your Number from Unauthorized Transfers

We offer Port Protection to allow customers to block unauthorized port-out requests on their Shaw Mobile account. 

Port Protection is in place to allow customers, by request only, to restrict requests to transfer their number out to another carrier. Contact us to request Port Protection on your account.

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