Shaw Support: Billing & Account Troubleshooting

About: My Shaw Mobile

My Shaw Mobile is our online account tool that allows Shaw Mobile customers to self-manage their mobile services from anywhere at any time. You can access your account by visiting my.shawmobile.ca from your mobile device, tablet, or personal computer... Read more

Contacting Shaw Support through SMS

Learn more about contacting Shaw Support through SMS. Shaw Support SMS You can now contact Shaw Support through SMS. This is not a subscription program. We will only message you if you initiate a conversation with us, so you don’t have to worry about... Read more

SMS Marketing

Learn more about SMS Marketing. What is SMS Marketing? Some customers may receive promotional marketing SMS (text messages) from Shaw. SMS Marketing is a form of messages sent digitally to customers to promote new offers, products, or services. If yo... Read more

Canadian Anti-Spam Legislation (CASL)

Learn more information about Canadian Anti-Spam Legislation (CASL) What is CASL? Canada’s Anti-Spam Legislation (CASL) is a law that aims to protect Canadians and support their confidence in the digital economy by reducing the harmful effects of spam... Read more

Switching to Shaw Mobile

Switching to Shaw Mobile is easy, plus you can keep your existing mobile or landline phone number. We have the latest devices available, or you can bring one that you already own. Getting Ready to Switch to Shaw Mobile We’re ready to welcome you to S... Read more

About the Shaw Mobile Deposit Program

In order to activate our service, you will be required to complete a credit check. If credit criteria is met, you may proceed with activation without a deposit. For customers who do not meet our credit criteria, you may be eligible to activate servic... Read more

How To: Activate Shaw Mobile service

To be eligible for Shaw Mobile service you will need to meet certain requirements, including: Be the age of majority within your respective province of residence Be able to complete a credit check Live within the Shaw Mobile coverage area in Alberta ... Read more

About your Shaw Mobile Contract Package

In alignment with the CRTC Wireless Code requirements, all customers who activate with Shaw Mobile will receive a Contract Package when completing one of the following transactions: New activation Device/Hardware Upgrade Buyer's Remorse exchange You ... Read more

Shaw Mobile: Connection Fees

A Connection Fee is a one-time fee that may apply to new and existing customers for new mobile line activations and device upgrades. What is Included in the Connection Fee? The Connection Fee is a one-time non-refundable fee that connects your phone ... Read more

Shaw Mobile: Supporting Bankruptcy Claims

Learn how we can support you if you've filed for bankruptcy protection. Supporting Bankruptcy Claims Please provide the following information: Bankruptcy Documentation Trustee Name and Contact Information Shaw Mobile Phone Number Shaw Mobile Account ... Read more

Billing & Account Articles