Shaw Support: Billing & Account Troubleshooting

Outbound Calling Practices

From time to time Shaw’s outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. We’re always looking at ways to improve our practices to best s... Read more

How To: Unsubscribe from eBills

If you previously subscribed to eBills and are receiving monthly Shaw bills by email — but you'd like to start receiving paper bills in the mail again — you can unsubscribe using the My Shaw website (my.shaw.ca) or My Shaw mobile app (Apple App Store... Read more

How To: Create a Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve Home, BlueCurve TV, and Shaw Go WiFi. Each Shaw account can have one Primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be creat... Read more

How To: View my Shaw plan agreement

If you want to view the dates, terms, limits, and perks of your active Shaw plan agreements, you can find and view them on the My Shaw website (my.shaw.ca). View your Shaw plan agreements on the My Shaw website To view your current Shaw plan agreemen... Read more

How To: View my past transactions

You can view the charges incurred by your Shaw services and payments you've made, within any date range, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View transactions using the My Shaw websi... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Set up auto payments using the My Shaw website Set up auto payments using the My Shaw mobile app Set up auto payments usin... Read more

How To: Request a payment extension

If your account is overdue and you would like a payment extension, sign in to the My Shaw website (my.shaw.ca) or the My Shaw mobile app. If you are eligible for an extension, you will see a message at the top of the screen offering you the option to... Read more

How To: See when my next payment is due

You can find out when your next payment for Shaw services is due, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). See your payment date using the My Shaw website See your payment date using the ... Read more

How To: View my current bill

You can view your current bill for Shaw services anytime, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View your current bill using the My Shaw website View your current bill using the My Sha... Read more

How To: View my current balance due

You can view your current balance due for Shaw services using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View your current balance due using the My Shaw website View your current balance due usin... Read more

Billing & Account Articles