Shaw Support: Billing & Account Troubleshooting

Returning or Recycling your Shaw Equipment

Check the below list to see if you have a piece of hardware that needs to be returned - if your hardware is older and isn't on this list you can just recycle it. See our partner EPRA for local recycling guidelines. When you return hardware from this ... Read more

About: Shaw 2-year ValuePlans

Shaw's 2-year ValuePlans offer extended promotional savings and a price guarantee for two years. See the sections below to learn more about our 2-year ValuePlans. How do I renew my 2-year ValuePlan? You can review your 2-year ValuePlan online. Choose... Read more

Shaw Retail Locations

Shaw Retail Locations are available across the country to provide a face-to-face customer experience for product demonstrations and account support. Select an area from the list to find a Shaw retail location near you. Some location availability and ... Read more

Shaw Mobile: Understanding your first bill

This article explains how to understand your first bill from Shaw Mobile. You’ll receive a separate invoice for your Shaw Mobile service on a date that was assigned to you when you first activated service. Why is my first bill higher than I expected?... Read more

How to: Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription BlueCurve TV App Troubleshoot your Wifi Self-... Read more

Quick Answer: How do I request a payment extension?

Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a payment arrangement will not necessarily prevent an a... Read more

How To: Change your Shaw Mobile Phone Number

Need to change your mobile phone number? We can help with that. Changing your Phone Number Before you change your number, please be aware: There is a $10.00 (+ applicable taxes) charge to change your phone number Your previous number will become unav... Read more

About: My Shaw Mobile

My Shaw Mobile is our online account tool that allows Shaw Mobile customers to self-manage their mobile services from anywhere at any time. You can access your account by visiting my.shawmobile.ca from your mobile device, tablet, or personal computer... Read more

Texting with Shaw

Learn more about contacting Shaw Support through SMS. Texting with Shaw We want your experience with Shaw to be simple and easy. For a while now, you’ve been reaching us digitally through our website and the My Shaw app. As Canadians spend a lot of t... Read more

SMS Marketing

Learn more about SMS Marketing. What is SMS Marketing? Some customers may receive promotional marketing SMS (text messages) from Shaw. SMS Marketing is a form of messages sent digitally to customers to promote new offers, products, or services. If yo... Read more

Billing & Account Articles