Shaw Support: Billing & Account Troubleshooting

How do I request a payment extension?

Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Visit My Shaw Click My Bills from the top navigation menu. Click t... Read more

How To: Change your Shaw Mobile Phone Number

Need to change your mobile phone number? We can help with that. Changing your Phone Number Before you change your number, please be aware: There is a $10.00 (+ applicable taxes) charge to change your phone number Your previous number will become unav... Read more

About: My Shaw Mobile

My Shaw Mobile is our online account tool that allows Shaw Mobile customers to self-manage their mobile services from anywhere at any time. You can access your account by visiting my.shawmobile.ca from your mobile device, tablet, or personal computer... Read more

Contacting Shaw Support through SMS

Learn more about contacting Shaw Support through SMS. Shaw Support SMS You can now contact Shaw Support through SMS. This is not a subscription program. We will only message you if you initiate a conversation with us, so you don’t have to worry about... Read more

SMS Marketing

Learn more about SMS Marketing. What is SMS Marketing? Some customers may receive promotional marketing SMS (text messages) from Shaw. SMS Marketing is a form of messages sent digitally to customers to promote new offers, products, or services. If yo... Read more

Canadian Anti-Spam Legislation (CASL)

Learn more information about Canadian Anti-Spam Legislation (CASL) What is CASL? Canada’s Anti-Spam Legislation (CASL) is a law that aims to protect Canadians and support their confidence in the digital economy by reducing the harmful effects of spam... Read more

Switching to Shaw Mobile

Switching to Shaw Mobile is easy, plus you can keep your existing mobile or landline phone number. We have the latest devices available, or you can bring one that you already own. Getting Ready to Switch to Shaw Mobile We’re ready to welcome you to S... Read more

About the Shaw Mobile Deposit Program

In order to activate our service, you will be required to complete a credit check. If credit criteria is met, you may proceed with activation without a deposit. For customers who do not meet our credit criteria, you may be eligible to activate servic... Read more

How To: Activate Shaw Mobile service

To be eligible for Shaw Mobile service you will need to meet certain requirements, including: Be the age of majority within your respective province of residence Be able to complete a credit check Live within the Shaw Mobile coverage area in Alberta ... Read more

About your Shaw Mobile Contract Package

In alignment with the CRTC Wireless Code requirements, all customers who activate with Shaw Mobile will receive a Contract Package when completing one of the following transactions: New activation Device/Hardware Upgrade Buyer's Remorse exchange You ... Read more

Shaw Mobile: Connection Fees

A Connection Fee is a one-time fee that may apply to new and existing customers for new mobile line activations and device upgrades. What is Included in the Connection Fee? The Connection Fee is a one-time non-refundable fee that connects your phone ... Read more

Shaw Mobile: Supporting Bankruptcy Claims

Learn how we can support you if you've filed for bankruptcy protection. Supporting Bankruptcy Claims Please provide the following information: Bankruptcy Documentation Trustee Name and Contact Information Shaw Mobile Phone Number Shaw Mobile Account ... Read more

How To: Cancel your Shaw Mobile Service

We're sorry to hear that you're looking to leave. Contact us and we'd be happy to assist in finding a solution or to cancel your Mobile service as requested. Contact Us To cancel your Shaw Mobile services or to find a solution, you will need to conta... Read more

How To: Contact Shaw Mobile

Shaw Mobile is available to assist you with any questions about our products and services. See below for contact methods and hours of operation. Contact Us Shaw Mobile representatives are available 7 days a week from 7:00am to 10:00pm PST / 8:00am to... Read more

Shaw Mobile: Late Payment Fees

On this page you will learn about the interest on late payments and service suspension or cancellation for Shaw Mobile services. Late Payment Fees There is a 2% interest charge on late payments. If your current invoice remains unpaid by the time your... Read more

Taxes on your Shaw Mobile services

Each province in Canada charges sales tax on retail products and services. Sales tax may be broken down into the following types: GST – Goods & Service Tax PST – Provincial Sales Tax HST – Harmonized Sales Tax For a list of Applicable Sales Taxes by ... Read more

How To: Protect Against Spam and Unsolicited Calls

As per the CRTC mandate released in December 2018, all Canadian carriers are required to block nuisance calls with illegitimate Caller ID. For more information, you can refer to the Compliance and Enforcement and Telecom Regulatory Policy CRTC 2018-4... Read more

Shaw Mobile: Account Verification

Shaw Mobile is committed to protecting the confidentiality of your account information. We will not share your personal account information with others without your expressed consent and are dedicated to protecting you against fraudulent activity and... Read more

How To: Make a Payment for your Shaw Mobile service

If you have other active Home services with Shaw, your Shaw Mobile service will be invoiced separately. Please keep in mind that this will require you to make a separate payment for home services, if applicable. Auto Payment You can set up automatic ... Read more

About Shaw Mobile Billing

If you also have Shaw Home services, you will receive a separate invoice for your Shaw Mobile service on an invoice date that is assigned when you activate service. You will receive a new invoice on this date each month that will include your monthly... Read more

Billing & Account Articles