Shaw Support: Billing & Account Troubleshooting

Online eBill FAQ

Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. Bu... Read more

30 Day Satisfaction Guarantee

Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees. Please refer to the 30-Day Satisfacti... Read more

FAQs and subscription terms - Disney+ Standard with Ads

The following FAQs are terms and conditions about the Disney+ Standard with Ads subscription included with select Rogers Xfinity TV plans. For information about the Disney+ Standard with Ads tier, please visit disneyplus.com. How do I activate my inc... Read more

Quick Answer: How do I set up an auto payment by contacting Rogers?

You can set up an auto-payment by contacting us directly. Solution Contact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure link via email or SMS. Click the link and input y... Read more

Quick Answer: How do I make a payment by contacting Rogers?

You can make a one-time payment by contacting us directly. Solution Contact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the link. Put the amount you want to pay. Input you... Read more

Two-Step Verification FAQs

Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides Shaw customers with two independent means to confirm... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

How to view order history and shipment tracking details

You can view your orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the last ... Read more

How to Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription Rogers Xfinity Stream app Troubleshoot your W... Read more

Quick Answer: How do I request a payment extension?

Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a payment arrangement will not necessarily prevent an a... Read more

How To: Make a Payment for your Shaw Mobile service

If you have other active Home services with Shaw, your Shaw Mobile service will be invoiced separately. Please keep in mind that this will require you to make a separate payment for home services, if applicable. Use one of the options below to pay yo... Read more

Moving your Shaw services

Move your Shaw services to your new home. Get your TV, Internet or Phone services ready for your move because it should be easy to stay connected. Let us know when and where you're moving, and we'll help make moving as easy as possible. Set up your m... Read more

How to view your Shaw plan agreement

If you want more details on your 2-Year ValuePlan the best place to look is the original agreement copy from when you signed up. You will have received a copy of your agreement via email. Accessing your Shaw ValuePlan To access your 2-Year ValuePlan ... Read more

How To: Manage my Shaw accounts

It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts using the My Shaw website Manage your Shaw accoun... Read more

How To: Manage my bill

It's convenient and easy to manage every aspect of your bills using the My Shaw website and the My Shaw app. My Shaw will enable you to self serve and always be on top of your Shaw bill. Setting up your account For new customers needing to set up a M... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. To ensure any sensitive information is protected, customers are required to set it up. Once enabled, certain sign-in attempts or account-related changes will trigger a 6-digit veri... Read more

Quick Answer: How do I get the My Shaw app?

Looking to get the My Shaw app? To install the My Shaw app on your mobile device: Solution You can download the My Shaw app by visiting the My Shaw app - Download and Setup page Select the appropriate download link for your device (iOS or Android) - ... Read more

Quick Answer: How do I access My Shaw?

Looking to access your bill via My Shaw? If you are having problems logging into your My Shaw account number follow these steps to reset your Shaw ID password. Solution Attempt to sign into My Shaw by visiting https://my.shaw.ca. If you have forgotte... Read more

Quick Answer: How do I find my account number?

Intended Audience: Legacy Shaw customers. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. But don't worry, no action is needed from you. You can simply find all the details on your in... Read more

Quick Answer: How to get a breakdown of pricing on my bill?

Intended Audience: Legacy Shaw customers. Questions about fees on your bill? To see a breakdown of pricing on your bill, follow the steps below: Solution Once you have signed into My Shaw, click My Bills on the navigation bar at the top. By default, ... Read more

Contact Us Information

As Rogers comes together with Shaw, our dedication and number one priority continues to be to you. We adjusted our operating hours across our business to ensure we continue to provide the necessary support to our customers. See below for our hours of... Read more

Jan 9 | My Shaw Website Update (my.shaw.ca)

On January 9th, 2019, we updated the My Shaw website (http://my.shaw.ca). This update included a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links easier to access. We implemented t... Read more

How do I cancel my services?

While we hate to see you go, if you need to cancel your Internet, TV or Phone service for any reason, please reach out to us. How to cancel my services Please contact us between the hours of 7am - 8pm (PST), 7 days a week. What to expect: An agent wi... Read more

Service Updates

Is your Internet or cable TV down? Select your region to view the latest outage and maintenance information. Vancouver Island Lower Mainland BC Interior Northern Alberta Southern Alberta Saskatchewan Manitoba Ontario Read more

Service suspension due to overdue balance

Have you received a message indicating that your service has been or is scheduled to be interrupted? Have you missed a payment for your account? You can restore your service immediately without having to call our Customer Care department. The best wa... Read more

Shaw Service Updates and Outages FAQ

Looking for information about service outages? Learn more about Shaw service updates and outages including how to sign up for outage notifications with our frequently asked questions. You can keep up to date with service outages in your area, by foll... Read more

How To: Reach Shaw Support with the My Shaw mobile app

You can use the My Shaw app to chat with customer service, or to self-serve answers by reading articles just like this one. Shaw Support Chat You can chat with a Shaw agent for technical support, to order new services, schedule a move, and more. Chat... Read more

How To: Change your My Shaw password

If you'd like to change your My Shaw password for security reasons, or you want to reset a forgotten password, you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID t... Read more

Self Serve Payment Options

This document lists the options available for you to pay your bill. Did you know: The quickest and easiest way to check your balance and make a payment on your account is through the My Shaw app. Payments via My Shaw (app or web) are instantly applie... Read more

How To: View past bills

Intended Audience: Legacy Shaw customers. You can view past bills for your services, sorted by year, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View past bills using the My Shaw website To view pa... Read more

Billing & Account Articles