Shaw Support: Billing & Account Troubleshooting

How do I request a payment extension?

Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Visit My Shaw Click My Bills from the top navigation menu. Click t... Read more

How To: Change your Shaw Mobile Phone Number

Need to change your mobile phone number? We can help with that. Changing your Phone Number Before you change your number, please be aware: There is a $10.00 (+ applicable taxes) charge to change your phone number Your previous number will become unav... Read more

About: My Shaw Mobile

My Shaw Mobile is our online account tool that allows Shaw Mobile customers to self-manage their mobile services from anywhere at any time. You can access your account by visiting my.shawmobile.ca from your mobile device, tablet, or personal computer... Read more

Texting with Shaw

Learn more about contacting Shaw Support through SMS. Texting with Shaw We want your experience with Shaw to be simple and easy. For a while now, you’ve been reaching us digitally through our website and the My Shaw app. As Canadians spend a lot of t... Read more

SMS Marketing

Learn more about SMS Marketing. What is SMS Marketing? Some customers may receive promotional marketing SMS (text messages) from Shaw. SMS Marketing is a form of messages sent digitally to customers to promote new offers, products, or services. If yo... Read more

Canadian Anti-Spam Legislation (CASL)

Learn more information about Canadian Anti-Spam Legislation (CASL) What is CASL? Canada’s Anti-Spam Legislation (CASL) is a law that aims to protect Canadians and support their confidence in the digital economy by reducing the harmful effects of spam... Read more

Switching to Shaw Mobile

Switching to Shaw Mobile is easy, plus you can keep your existing mobile or landline phone number. We have the latest devices available, or you can bring one that you already own. Getting Ready to Switch to Shaw Mobile We’re ready to welcome you to S... Read more

About the Shaw Mobile Deposit Program

In order to activate our service, you will be required to complete a credit check. If credit criteria is met, you may proceed with activation without a deposit. For customers who do not meet our credit criteria, you may be eligible to activate servic... Read more

How To: Activate Shaw Mobile service

To be eligible for Shaw Mobile service you will need to meet certain requirements, including: Be the age of majority within your respective province of residence Be able to complete a credit check Live within the Shaw Mobile coverage area in Alberta ... Read more

About your Shaw Mobile Contract Package

In alignment with the CRTC Wireless Code requirements, all customers who activate with Shaw Mobile will receive a Contract Package when completing one of the following transactions: New activation Device/Hardware Upgrade Buyer's Remorse exchange You ... Read more

Billing & Account Articles