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Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

69 Articles

Outbound Calling Practices

From time to time Shaw’s outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. We’re always looking at ways to improve our practices to best s... Read more

How To: Unsubscribe from eBills

If you previously subscribed to eBills and are receiving monthly Shaw bills by email — but you'd like to start receiving paper bills in the mail again — you can unsubscribe using the My Shaw website (my.shaw.ca) or My Shaw mobile app (Apple App Store... Read more

How To: Create a Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve Home, FreeRange TV, and Shaw Go WiFi. Each Shaw account can have one Primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be creat... Read more

How To: View my Shaw plan agreement

If you want to view the dates, terms, limits, and perks of your active Shaw plan agreements, you can find and view them on the My Shaw website (my.shaw.ca). View your Shaw plan agreements on the My Shaw website To view your current Shaw plan agreemen... Read more

How To: View my past transactions

You can view the charges incurred by your Shaw services and payments you've made, within any date range, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View transactions using the My Shaw websi... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Set up auto payments using the My Shaw website Set up auto payments using the My Shaw mobile app Set up auto payments usin... Read more

How To: Request a payment extension

If your account is overdue and you would like a payment extension, sign in to the My Shaw website (my.shaw.ca) or the My Shaw mobile app. If you are eligible for an extension, you will see a message at the top of the screen offering you the option to... Read more

How To: See when my next payment is due

You can find out when your next payment for Shaw services is due, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). See your payment date using the My Shaw website See your payment date using the ... Read more

How To: View my current bill

You can view your current bill for Shaw services anytime, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View your current bill using the My Shaw website View your current bill using the My Sha... Read more

How To: View my current balance due

You can view your current balance due for Shaw services using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View your current balance due using the My Shaw website View your current balance due usin... Read more

How To: Manage my Shaw services

It's convenient and easy to manage every aspect of your Shaw services using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw services using the My Shaw website Manage your Shaw servic... Read more

How To: Manage my Shaw accounts

It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts using the My Shaw website Manage your Shaw accoun... Read more

How To: Manage my Shaw bill

It's convenient and easy to manage every aspect of your Shaw bills using the My Shaw website and the My Shaw mobile app. Manage your Shaw bill using the My Shaw website Manage your Shaw bill using the My Shaw mobile app Manage your Shaw bill using th... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. When it's enabled, login attempts will trigger a 6-digit pin code to be sent to you by SMS text or email— your choice — and entering that pin code into the My Shaw website (my.shaw... Read more

How do I upgrade my Shaw services?

Scenario: You are looking to upgrade your Shaw services and want to see what your options are. Quick AnswerIf you are looking for a new Shaw bundle package or are looking to upgrade your Shaw bundle package, please visit our current bundle offers. St... Read more

Where can I find options for Shaw's TV services?

Scenario: You are considering upgrading your TV package and would like to see some of the options that Shaw has available. Quick AnswerIf you are looking to add additional television services, please see our current TV plan offers. If you are looking... Read more

Where can I find options for Shaw's Internet services?

Scenario: You are considering upgrading your Internet package and want to see Shaw's options for Internet service. Quick AnswerIf you are looking to add or upgrade your Internet services, you can check out our online exclusive offers and savings by v... Read more

How do I reset my Shaw ID password?

Scenario: You want to log into your My Shaw account or FreeRange TV but have forgotten your password. Quick Answer:Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, the... Read more

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