Shaw Support: Billing & Account Troubleshooting

Quick Answer: How do I check my Disney+ subscription in My Shaw?

When you’re subscribed to Disney+ through Shaw, you can check your subscription status and find other resources from My Shaw. Solution Login to My Shaw. You may need to create a Shaw ID first. See How to create a Shaw ID to learn more. Navigate to Su... Read more

How To: Link your Shaw account to Disney+

If you subscribe to Disney+ through Shaw, you will need to activate your Shaw Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can begin enjoying Disney+ with Shaw. Note: If ... Read more

Quick Answer: How do I set up an auto payment by contacting Shaw?

You can set up an auto-payment by contacting us directly. Solution Contact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure link via email or SMS. Click the link and input y... Read more

Quick Answer: How do I make a payment by contacting Shaw?

You can make a one-time payment by contacting us directly. Solution Contact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the link. Put the amount you want to pay. Input you... Read more

Two-Step Verification FAQs

Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides Shaw customers with two independent means to confirm... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

My Shaw FAQs

Learn more about My Shaw (App and Web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more

How to: Complete a DocuSign agreement

DocuSign allows us to digitally send you documents which you can easily review and sign. When any agreements are signed via DocuSign, you'll get a copy for your records through your email. Receiving a DocuSign Document Agreements and other documents ... Read more

How to: Connect your Shaw Equipment after Moving

After moving to a new address, you'll need to get all your equipment connected. If you received new equipment for your new home, we recommend having a technician help with set-up. Already have all your equipment? Find the steps below to help get ever... Read more

Quick Answer: How do I change my contact information on My Shaw?

You can change your contact information on your Shaw account, including you contact phone number and email address by using My Shaw. Solution Login to MyShaw Navigate to the My Profile section in the header Click Edit under either the Phone or Email ... Read more

Billing & Account Articles