Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

91 Articles

Online eBill FAQ

Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. Bu... Read more

30 Day Satisfaction Guarantee

Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees. Please refer to the 30-Day Satisfacti... Read more

How To: Update your contact information in My Shaw

If you'd like to update your contact information you can do so using the My Shaw website ( and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your servi... Read more

Everything you need to know about Rogers & Shaw

Rogers & Shaw FAQ Billing and Account FAQ Services FAQ Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity ... Read more

How To: Link your Shaw account to Disney+

If you subscribe to Disney+ through us, you will need to activate your Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can begin enjoying Disney+ with us. Note: If you alrea... Read more

About 988 Suicide Prevention Crisis Helpline

You are not alone. 9-8-8 is Canada’s new helpline for anyone who is thinking about suicide or who is worried about someone they know. Reach out for help, whenever you need it. About the 9-8-8 Suicide Crisis Helpline As a Telecommunications service pr... Read more

Two-Step Verification FAQs

Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides Shaw customers with two independent means to confirm... Read more

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