Shaw Support: Billing & Account Troubleshooting

COVID-19: Shaw Support FAQ and resources

As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority. During the COVID-19 crisis, we all need to do our part to help each other stay safe an... Read more

How do I redeem my Amazon Gift Card promo code?

If you've been approved for an Amazon Gift card offer from Shaw, here's how to redeem your promo code: Your Amazon Gift Card promo code will be sent to your email 31 days after Shaw services have been activated at your home. Once you've found the cod... Read more

How To: Redeem your Amazon Gift Card promo code

Shaw is offering customers an Amazon Gift Card when signing up for an eligible 2-year ValuePlan. If you've been approved for this offer, here's how to redeem your Gift Card promo code: Redeem your Amazon Gift Card promo code Your Amazon Gift Card pro... Read more

Are Shaw services available in my area?

From the Shaw.ca home page, you can quickly check if Shaw Internet, TV or Phone services are available in your area. Go to Shaw.ca. From the menu, select Enter address, or click your location if it's shown. On a mobile device, tap the menu icon at th... Read more

How do I renew my 2-year ValuePlan?

You can review your 2-year ValuePlan online. Choose one of the options below to get started. Renew your 2-year Bundle ValuePlan (choose this if you have a 2-year ValuePlan for Internet and TV services). Renew your 2-year Internet ValuePlan (choose th... Read more

How To: Move your Shaw services to a new address

You're moving to a new home, now leave the complicated stuff to us! When moving, you can take your Shaw services with you and avoid a disruption to your Internet, TV or Phone. Just let us know when and where you're moving, and we'll help make it easy... Read more

Outbound Calling Practices

From time to time Shaw’s outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. We’re always looking at ways to improve our practices to best s... Read more

How To: Unsubscribe from eBills

If you previously subscribed to eBills and are receiving monthly Shaw bills by email — but you'd like to start receiving paper bills in the mail again — you can unsubscribe using the My Shaw website (my.shaw.ca) or My Shaw mobile app (Apple App Store... Read more

How To: Create a Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve Home, BlueCurve TV App, and Shaw Go WiFi. Each Shaw account can have one Primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be c... Read more

How To: View my Shaw plan agreement

If you want to view the dates, terms, limits, and perks of your active Shaw plan agreements, you can find and view them on the My Shaw website (my.shaw.ca). View your Shaw plan agreements on the My Shaw website To view your current Shaw plan agreemen... Read more

Billing & Account Articles