General FAQs
Who'll receive an email or text with details on how to enter the contest?
Rogers customers with eligible accounts in good standing will receive an email or text. If you are subscribed to marketing communications, you're already on the list and there's no action on your end. If you have previously unsubscribed, you'll need to resubscribe to get the email or text. You can do this by signing into your My Shaw account.
I'm a Rogers customer but didn’t receive an email or text message, how do I enter?
You may have unsubscribed to our marketing communicationsor we don’t have your latest email address.
To make sure you’re on the list:
1. Go to Shaw.ca and sign in to your My Shaw account
2. If you’re unsubscribed, you’ll see a banner on the home page.
3. Click the banner to fill out the form and resubscribe.
4. Confirm your email and phone number using the link below the form.
After resubscribing or updating your contact info, you'll receive an invite in our next weekly email.
My wireless phone number is part of my family’s account. Will I also receive an email or text to enter the contest?
Yes! Keep an eye out for your entry details by email or text.
I became an eligible Rogers customer after the contest launched. Can I participate?
Absolutely! The contest runs from August 6 to November 26, 2024, and we’ll send you contest details in our next weekly email.
I deleted my email or text message. Will I be sent the information again?
If you didn’t open your email or click the link in your text message, we will follow up with you so you don’t miss your chance to enter. A final reminder will be sent closer to the contest end date.
How are potential winners selected?
Potential winners will be selected by random draw on Mondays each week and announced on Taylor Tuesdays.
If I am a potential winner, how will I know I’m selected?
Rogers will contact you directly by phone.
I have received an email or text message claiming to giveaway tickets to Taylor Swift | The Eras Tour. How do I know if it’s from Rogers?
Here are a few quick tips to verify if the email or text you received is phishing or fraudulent:
• Be wary of any requests that are urgent or require immediate action.
• Pay attention to slightly altered websites or email addresses and messages with spelling and grammatical errors.
• Rogers text messages/SMS will come from 410033 or 50500.
• Rogers will never ask for your account number, credit card, or address via text, email, or phone. We may request your email, phone number, and full name through RogersLovesTaylor@rci.rogers.com only.
I don’t live in Toronto or Vancouver. Is accommodation and travel included?
Each week, the first 5 winners randomly drawn who live more than 1,000KM away from a concert location will be that week’s grand prize winners. They will receive travel and accommodation courtesy of Rogers.
I still receive my bill from Shaw. Am I eligible to enter?
Yes! Rogers and Shaw are one combined company. If you still receive a bill from Shaw, you're eligible and will receive entry details.
I still have a question. Who can I reach out to?
Email us directly at: RogersLovesTaylor@rci.rogers.com.
I'm not a Rogers customer. Can I enter the contest?
Yes, you can send an entry to Rogers. Please read section 4. (b) of the contest rules for details.